Trương Quang Thới (Alvin Trương)
Housekeeping Manager/ Executive Housekeeper (Pre-opening and Operation)
With a rich 17-year background in the Hospitality industry, I have held significant roles such as Cluster Executive Housekeeper (Pre-opening and Operation) at KIN Hotel Group, Room Division at the Saigon Hotel in HCMC for nearly 5 years, Housekeeping Manager for 3 years at the Silverland Group, and Housekeeping Supervisor for 10 years at the Rex Hotel Saigon. My expertise spans across Housekeeping and Reception domains, acquired through my tenure at several prominent 5 and 4-star hotels in central HCM City. As a dynamic and motivated professional, I am eager to enhance my skills and advance my career. It would be an honor to collaborate with your esteemed organization.
Thông tin cá nhân
Họ và tên
Trương Quang Thới (Alvin Trương)
Giới tính
Nam
Ngày sinh
12/06/1985
Địa chỉ
Hiep Binh Chanh Ward, Thu Duc District, Ho Chi Minh City
Cập nhật
29/09/2024
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 10 đến 20 năm
Vị trí
Trưởng bộ phận/ Trưởng phòng
Mức lương mong muốn
Thỏa thuận
Nơi mong muốn làm việc
Tiếng Anh (Giỏi)
Ngoại ngữ
Tiếng Anh (Giỏi)
Công việc mong muốn
Mong muốn về công việc
Adopting the management and operational methodologies of prominent hotel conglomerates.
Kỹ năng
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Training, coaching & SOP writing skill 100%
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Communication, planning and organizational skills, time management 100%
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Self-motivator and the ability to motivate others 100%
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Making decisions competently, accepting responsibility and being dependable 100%
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Adaptability and flexibility gained through abroad studying in different culture and climate 100%
Học vấn - Chuyên môn
Kinh nghiệm làm việc
Cluster Executive Housekeeper (Pre-opening and Operation) tại Kin Hotel
Hồ Chí Minh - 3/2024 - 9/2024
- Create the par stock levels for FF&E (Furniture, Fixtures, and Equipment), OS&E (Operating Supplies and Equipment), linen and towels, room amenities, and hotel staff uniforms,… for 350 rooms as assigned by the General Manager. - Develop Standard Operating Procedures (SOPs), Policies & Procedures (P&Ps), departmental forms, training programs, and implementation planning. - Hire employees, provide training, and set up the overall operations of the Housekeeping Department. - Coordinate with suppliers to discuss outsourcing laundry and cleaning contracts. - Collaborate with other departments to implement the workflow effectively. - Responsible for planning, organizing, and developing the overall operations of the Housekeeping Department to ensure a high standard of cleanliness based on KIN Group standards.
ROOM DIVISION MANAGER tại Saigon Hotel Corporation
Hồ Chí Minh - 11/2018 - 12/2023
- Responsible for managing and overseeing the day-to-day operations of the Rooms Division, including Front Office, Housekeeping, Laundry, and Security, ensuring that all departments are working together effectively to deliver high-quality service to guests. - Responsible for writing standard operating procedures, recruiting, training, and supervising staff in all departments, ensuring that they are providing excellent service to guests and following all policies and procedures. - Responsible for maintaining the physical condition of the hotel's rooms and public areas. Including overseeing repairs and upgrades to rooms, finding suppliers for necessary equipment and supplies, and ensuring that all equipment is kept clean and in good working order. - Responsible for monitoring guest satisfaction and addressing any customer service issues that arise. This includes responding to guest complaints, coordinating with other departments to resolve issues, and gathering feedback to improve service quality. - Responsible for working collaboratively with other departments, including Sales and Marketing, Food and Beverage, and Maintenance, to ensure that the hotel is operating efficiently and meeting guest needs, analyzing data, reviewing reports, and making strategic decisions to improve the hotel's operations. - Responsible for ensuring that the hotel's Rooms Division is running smoothly providing exceptional service to guests, and proposing new solutions to General Manager.
HOUSEKEEPING MANAGER (EXECUTIVE HOUSEKEEPER) tại Silverland Hospitality
Hồ Chí Minh - 8/2015 - 11/2018
- Responsible for overseeing three sections - rooms, public area, and laundry - and creating standard operating procedures and policies for the department. - Responsible for training staff to work within these procedures, managing staffing levels, and planning upgrades and repairs for rooms. - Responsible for sourcing suppliers for facilities and equipment, interviewing staff, setting up rooms to meet 4-star hotel standards, collaborating with other departments, resolving customer complaints, motivating staff, proposing new solutions, and reporting directly to the General Manager.
HOUSEKEEPING SUPERVISOR tại Rex Hotel Saigon
Hồ Chí Minh, Việt Nam - 3/2006 - 7/2015
- Responsible for managing, training, and supervising all staff, assigning tasks at the beginning of each shift, physically inspecting guest rooms, and creating room status reports twice a day. - Responsible for maintaining equipment, handling Lost and Found issues, monitoring completed tasks, and ensuring sufficient inventory. - Responsible for decorating and creating impressive rooms, developing business plans, planning purchases and maintenance, and coordinating with other departments to complete work effectively, and cooperating with the front desk to resolve customer complaints immediately.
Thông tin tham khảo
Dennis Huynh
Area General Manager - Kin Hotel
dennisyht@gmail.com - 0909 511 672
Nguyễn Thị Xuân Đào
Deputy General Manager - Majestic Hotel
ntx.dao14@gmail.com - 0909 483 378