Pham Mai Nguyen
Thực Tập Sinh Du Lịch
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging with staff members with the ability to articulate and help customers make product choices. Pursuing a similar position where skills in conflict resolution will be embraced. Responsible, and passionate about delivering outstanding quality and service. Offering 3 years of experience in the industry with a history of recognition for performance.
Thông tin cá nhân
Họ và tên
Pham Mai Nguyen
Giới tính
Nữ
Ngày sinh
25/11/2000
Địa chỉ
Netherlands
Cập nhật
08/06/2023
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 1 đến 3 năm
Vị trí
Nhân viên học việc
Mức lương mong muốn
Thỏa thuận
Nơi mong muốn làm việc
Tiếng Anh (Giỏi)
Ngoại ngữ
Tiếng Anh (Giỏi)
Công việc mong muốn
Mong muốn về công việc
Kỹ năng
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Communication skills 60%
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Problem-solving 60%
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Knowledge of Microsoft Office 365 80%
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Organizational/managerial skills 60%
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Marketing 60%
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Galileo GDS, Amadeus CRS qualified 60%
Học vấn - Chuyên môn
Wittenborg University of Applied Science
Tourism management - Đại học - 2019 - 2024
Kinh nghiệm làm việc
Sales associates tại Sakura Travel and Trading CO, LTD
Hanoi, Vietnam - 7/2018 - 9/2019
Spoke to customers in multiple languages to resolve problems and answer questions.
Managed complaints with calm, clear communication and problem-solving.
Inspected products and services to comply with quality standards.
Met budget targets through responsible planning and resource allocation.
Waitress/Cashier tại Vietnamese restaurant Thai Korea
Leipzig, Germany - 7/2019 - 9/2019
Processed cash, credit card and voucher payments using POS terminals.
Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
Maintained safe hygiene and food handling standards for full compliance.
Greeted new customers, answered initial questions and took drink orders.
Waitress/Cashier tại Kyoto Sushi Grill
Amsterdam, Netherlands - 12/2019 - 6/2020
Checked on designated tables at appropriate intervals to refill drinks, respond to requests, and receive customer feedback.
Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
Optimized customer experience, serving each guest with a sincere, positive, and enthusiastic attitude.
Enquired about guest satisfaction, anticipated additional needs and happily fulfilled ad-hoc requests.