Phan Roãn Khánh Linh
10 year well-experienced hotelier recently relocate back to HCMC. Looking for new experiences and opportunities.
A grounded and dedicated hospitality
professional with over a decade of
comprehensive industry experience,
currently leading premium front-of-house
operations.
Combining refined
organizational execution with a genuine
commitment to guest fulfillment,
specializing in turning complex service
dynamics into positive guest journeys.
Highly invested in cultivating workplace
talent, with a proven history of mentoring
and developing high-performing,
empathetic team members who
consistently deliver exceptional
hospitality standards.
Thông tin cá nhân
Họ và tên
Phan Roãn Khánh Linh
Giới tính
Nữ
Ngày sinh
12/04/1994
Địa chỉ
Tp. Hồ Chí Minh
Cập nhật
31/10/2026
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 10 đến 20 năm
Vị trí
Tổng giám đốc/ Giám đốc
Mức lương mong muốn
50 - 60 triệu
Nơi mong muốn làm việc
Tiếng Anh (Giỏi)
Ngoại ngữ
Tiếng Anh (Giỏi)
Công việc mong muốn
Mong muốn về công việc
Đối với môi trường làm việc, tôi mong muốn một môi trường tích cực, nơi mọi người được khuyến khích tự do suy nghĩ và phát triển bản thân. Về vị trí, tôi hướng đến vị trí quản lý hoặc trưởng phòng để phản ánh kinh nghiệm cũng như khả năng hiện tại. Tôi ưu tiên cho công việc ở trung tâm thành phố, giờ làm việc theo giờ hành chính, và mong đợi mức thu nhập tối thiểu 40-50 triệu để phản ánh đúng giá trị của bản thân trong lĩnh vực công việc.
Kỹ năng
-
Quản lý 100%
-
Quản lí thời gian 80%
-
Lắng nghe và xử lý tình huống 100%
-
Giải quyết phàn nàn 80%
-
Kỹ năng bán hàng, phục vụ khách hàng 80%
-
Training and Development 80%
-
Tổ chức công việc 80%
-
RMS PMS System 100%
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Micros POS System 80%
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Opera PMS System 80%
-
Microsoft Office Suite 80%
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Protel PMS System 80%
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InfoGenesis System 80%
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Team Work 100%
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Tin học văn phòng 100%
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Quản lý 100%
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Sáng tạo 100%
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Quản lí thời gian 100%
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Adobe Illustrator 80%
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Adobe Photoshop 80%
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upselling 100%
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Kỹ năng bán hàng, phục vụ khách hàng 100%
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Training and Development 100%
-
Tổ chức công việc 100%
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Chăm Sóc khách hàng 100%
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Kỹ năng thuyết phục khách hàng 100%
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Kỹ năng giao tiếp ứng xử, làm việc nhóm, tư duy xử lí tình huống 100%
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Lắng nghe. Làm việc nhóm tốt. Xử lí tình huống tốt 100%
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Kỹ năng giao tiếp ứng xử 80%
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kỹ năng giám sát 100%
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kỹ năng lập kế hoạch, kiểm soát kế hoạch 100%
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Kỹ năng ra quyết định 80%
Học vấn - Chuyên môn
Blue Mountains International Hotel Management School At Torrens University
BACHELOR OF BUSINESS IN INTERNATIONAL RESORT AND HOTEL MANAGEMENT - Đại học - 2014 - 2017
Kinh nghiệm làm việc
FRONT OFFICE MANAGER tại Meriton Suites Sussex Street
Sydney - 7/2024 - Hiện tại
Operational & Team Leadership: Oversee daily front office performance for a premier 301-room property, empowering and cultivating a culture of service excellence and individual accountability.
Cross-Departmental Synchronization: Collaborate seamlessly with Hotel Manager, Housekeeping Manager, and Maintenance Manager to run synchronized daily operations and ensure peak room readiness.
Executive Accountability: Work in close alignment with Hotel Manager, confidently executing full property oversight and acting as her during her operational absences.
Workforce Optimization: Manage departmental payroll workflows, strategic personnel rosters, and operational procurement to effectively scale resource costs alongside property occupancy patterns.
Escalation & Resolution Mastery: Personally address complex and sensitive guest complaints, transforming escalations into opportunities for brand loyalty and exceptional online performance reviews.
Mentorship & Training Infrastructure: Systematically train, guide, and upskill frontline teams to manage complex escalations independently, authoring comprehensive SOPs that establish structured growth frameworks.
GUEST RELATIONS MANAGER tại West Hotel Sydney, Curio Collection by Hilton
Sydney - 9/2023 - 12/2023
Assist Rooms Division Manager in daily Front Office Operations.
Manage Front Office team to meet brand standards and exceed guest expectations.
Promptly address guest requests, inquiries, and complaints.
Handle management issues and emergencies, record, and resolve as needed.
Maximize sales revenues through up selling and marketing programs.
Maintain knowledge of hotel products, services, policies, and emergency procedures.
Ensure team maintains professionalism and stays updated on VIP guest movements, hotel events, local attractions, and activities.
ASSISTANT GUEST SERVICE MANAGER tại CITADINES CONNECT SYDNEY AIRPORT
Sydney, Australia - 12/2019 - 8/2023
Assist Front Office team in managing all guest requests, complex reviews, detailed billings, and multi-channel service resolution pathways.
Coordinate and lead quarterly staff meetings to structurally address outstanding operational issues and introduce modernized service standards.
Oversee complete life-cycle recruitment, comprehensive staff onboarding, structured team training, and tactical front desk rostering according to core hotel standards.
Confidently assume full command and act as Guest Service Manager with complete property authority during his scheduled absences.
Negotiate corporate arrangements with major hotels, commercial airlines, local tour providers, digital booking channels, and state transport services.
Supervise and synchronize integrated property operations across the Food & Beverage, Housekeeping, and Maintenance departments during daily operational shifts
SENIOR GUEST SERVICE AGENT / LOYALTY AMBASSADOR tại NOVOTEL SYDNEY DARLING SQUARE
Sydney, Australia - 10/2018 - 12/2019
Worked closely with all other department heads and departments to provide exceptional customer service per hotel standard and assist in situations to satisfy customer expectation.
Maximized hotel revenue by monitoring hotel room inventory and upselling.
Responsible for enrolling members of the Le Club AccorHotels loyalty programme to meet monthly and yearly targets.
Efficiently trained, supported, and assisted team members in hotel policies, services, events, and overall knowledge of hotel standards.
Acted as Manager on Duty in the absence of senior management, highly trusted by executive leadership to execute solo shift operations flawlessly while managers handled specialized assignments.
Active member of hotel culture program called, "HEARTIST"; Several times nominated and voted "Heartist of The Month" thanks to multiple positive feedbacks through online survey websites.
SENIOR GUEST SERVICE AGENT tại VIBE HOTEL SYDNEY
Sydney, Australia - 2/2017 - 4/2018
Improved Hotel Service scores consistently through assisting customer concern as well as handling guest complaint while complying with all company policies and procedure.
Effectively trained, developed, and coached team member to ensure efficient departmental operations.
Served as Supervisor on duty in absence of hotel management.
Active member of hotel culture program called, "GO MAD"; Voted "Customer Favorite" and "Employee of the Month" thanks to multiple positive feedbacks through online survey websites.
FOOD AND BEVERAGE ATTENDANT tại PARK HYATT SYDNEY HOTEL
Sydney, Australia - 7/2016 - 1/2017
Trained in 5-star standard of exceptional customer service which could satisfy even high demand customers' expectation.
Maximized profits by delivering an outstanding customer service.
Built professional relationships with guests and other co-workers by observing Park Hyatt spirit: "We care for people so people can be their best".
Selected to train new hires thanks to communication and leadership abilities.
Multiple times having good reviews on hotel's website and TripAdvisor.