Trần Thị Ngọc Vy
Seek the Position of Director Of Rooms
Passionate Hotel Front Office professional with vast background in supervising and managing all aspects of the front office; performing daily monitoring of room inventory, rate and plan availability; ensuring adequate staffing levels for all departments, front desk, communication department, and night audit; developing and implementing training and development plans.
Thông tin cá nhân
Họ và tên
Trần Thị Ngọc Vy
Giới tính
Nữ
Ngày sinh
10/08/1984
Địa chỉ
Lac Dao Ward, Phan Thiet City, Binh Thuan Province
Cập nhật
18/08/2023
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 5 đến 10 năm
Vị trí
Trưởng bộ phận/ Trưởng phòng
Mức lương mong muốn
Thỏa thuận
Nơi mong muốn làm việc
Tiếng Anh (Giỏi)
Ngoại ngữ
Tiếng Anh (Giỏi)
Công việc mong muốn
Mong muốn về công việc
. Seek the Position of Director Of Rooms
Kỹ năng
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Giải quyết phàn nàn 100%
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Lắng nghe và xử lý tình huống 100%
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Quản lý 100%
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Training and Development 100%
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Tổ chức công việc 100%
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Kỹ năng bán hàng, phục vụ khách hàng 100%
Học vấn - Chuyên môn
Kinh nghiệm làm việc
Front Office Manager - Pre opening tại Centara Mirage Resort Mui Ne - 984 Room Keys
Mui Ne, Phan Thiet City, Binh Thuan Province - 12/2020 - 7/2021
Front Office Manager - Pre opening tại Duyen Ha Resort Cam Ranh - 609 Rooms Key
Bai Dai, Cam Ranh, Khanh Hoa - 8/2016 - 8/2017
• Set up the operation according to 5-star resort standard.
• Create the Department’s P&P.
• Build up the Department’s manning guide.
• Trains, cross – trains and retrains all front office personnel.
• Participates in the selection of front office personnel.
• Evaluates the job performance if each of front office
• Works within allocated budget for the front office.
• Conducts regularly scheduled meeting of front office personnel.
• Monitor high balance guest and take appropriate action.
• Ensures implementation of all hotel policies and house rules.
• Monitor all V.I.P’s special guests and requests.
• Review daily front office work and reports generated by Night Audit.
• Review Front office log book and Guest feedback forms on a daily basis
Front Office Manager tại Sol Beach House Phu Quoc - 284 Rooms
Phu Quoc, Kien Giang, Vietnam - 8/2017 - 8/2018
• Make sure that all Front Office team members follow the Hotel procedure
• Maintain all procedures and adheres to them within the Grand Melia guidelines, in particular with emphasis on hotel credit policy.
• Approve upgrade and special amenities
• Conduct comprehensive monthly departmental meeting to include a review of procedures and events which warrants special handling and detailed information
• Ensures training needs analysis of Front Office staff is carried out and training programs are designed and implement to meet needs
• Monitor front office personnel to ensure guest receive prompt, cordial attention and personal recognition.
• Provides input for probation and performance appraisal discussion in line with company guidelines.
Front Office Manager - Pre opening tại Best Western Premier Sonasea Phu Quoc - 510 Room keys
Phú Quốc, Phu Quoc, Kien Giang, Vietnam - 8/2018 - 8/2019
• Select, hire and train team member to meet the property required standards of service and hospitality.
• Responsible for setting the department training such as Job descriptions, SOP and a comprehensive training program as a guideline for the department operations.
• Do a daily inspection and control to all Front Office sections, ensure that Front Office team member perform their daily duties according to required standard.
• Authorize the acceptance of cash advances, rebate, paid out and refunds on the basis of established procedures.
• Establish, implement and monitor all Personnel Development Programs.
• To develop and maintain close business contact with in house guest and to provide personalized service whenever possible.
• Maintain a close and supportive relationship with all other departments.
• To hold effective and constructive monthly department meeting.
• Be familiar with all Accounting Standards and Procedures.
• Greets all VIP and repeat guests.
• To prepare the departmental budget and effectively control all department costs as per the budget.
• Evaluate the team member performance and recommend promotions or demotion of assigned Personnel.