Nguyen Minh Luan (Andy)
Front Office Supervisor
My name is Andy, and I am an experienced customer service and service supervising with history of working in Hospitality as well as Property Management. With my interpersonal skills, I always ensure to provide the best services to customers and able assist customers with their concerns in a timely and effective manner. Some of my hobbies are reading, travelling, and finding a quiet spot at coffee shops to practicing Chinese in my free time.
Thông tin cá nhân
Họ và tên
Nguyen Minh Luan (Andy)
Giới tính
Nam
Ngày sinh
28/04/2000
Địa chỉ
Ho Chi Minh City
Cập nhật
17/05/2024
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 1 đến 3 năm
Vị trí
Giám sát
Mức lương mong muốn
12 - 20 triệu
Nơi mong muốn làm việc
Tiếng Anh (Giỏi), Tiếng Trung (Trung bình)
Ngoại ngữ
Tiếng Anh (Giỏi), Tiếng Trung (Trung bình)
Công việc mong muốn
Mong muốn về công việc
I am willing to relocate for working
Kỹ năng
-
Service Supervising 80%
-
Lắng nghe và xử lý tình huống 100%
-
Customer Service 100%
-
Interpersonal skills 100%
Học vấn - Chuyên môn
Ton Duc Thang University
Tourism & Travel - Đại học - 2018 - 2022
Kinh nghiệm làm việc
Customer Service Representative (Part-time) tại Imex Pan Pacific Group
Ho Chi Minh City - 1/2019 - 12/2020
Here are some highlights at my first work: - Awarded Best Seller 3 times in 2019 - Awarded Best Seller 4 times in 2020
Customer Service Representative tại Oakwood Residence Saigon
Ho Chi Minh City - 8/2022 - 7/2023
At Oakwood, here are my day-to-day tasks: - Assist and solve customer issues and requests to ensure guest satisfaction. - Strictly follow standard operating procedures for check in and check out. - Handle queries and complaints via phone and email. - Manage reservations via phone, email, OTAs, as well as walk-ins. - Work in a fast-paced environment individually and with team.
Customer Service Representative tại Riverpark Residences
Ho Chi Minh City - 5/2021 - 6/2022
At my first full time work, I was able to achieve the following: - Satisfied the Line Manager with fulfillment of high-quality admin tasks. - Exceeded the expectations of PM in terms of sanitation & security. - Managed the team of term contractors. - Conducted meetings and resolved site issues.
Property Services Supervisor tại Phu My Hung Corporation
Ho Chi Minh City - 8/2023 - Hiện tại
- Assist the Property Manager in maintaining a high standard of service delivery and efficient management & operation of the building. - Manage direct subcontractors to provide services such as security, cleaning, pest control, waste disposal, landscaping, etc. - Manage/supervise the activities of the Reception, Admin departments to maintain the best service for customers. - Participate in developing, updating, and implementing procedures/ regulations for all departments - Handle customer inquiries, complaints, and requests in a timely and professional manner. - Evaluate Subcontractors monthly, summarize, and send to Project Property Manager