Phạm Viết Phú

Tôi mong muốn tìm môi trường làm việc chuyên nghiệp để học hỏi nhiều hơn, năng động hơn. Với mức lương ổn định hơn.

-Manage daily hotel operations across all departments (front office, housekeeping, F&B, maintenance, etc.)
-Ensure excellent guest service and handle complaints or special requests
-Develop and implement business strategies to maximize revenue and occupancy
-Monitor financial performance, budgets, and expenses
-Recruit, train, and supervise staff
-Maintain high standards of cleanliness, safety, and service quality
-Coordinate with department heads to ensure smooth operations
-Build relationships with guests, partners, and suppliers
-Oversee marketing and sales efforts to attract customers
-Ensure compliance with local laws, regulations, and hotel policies

-Supervise daily hotel operations during the afternoon shift
-Support the Front Office and other departments to ensure smooth coordination
-Handle guest check-ins, check-outs, and VIP arrivals
-Respond to guest inquiries, complaints, and emergencies promptly
-Ensure service standards and hotel policies are followed
-Monitor staff performance and provide on-shift guidance
-Coordinate with housekeeping, maintenance, and security teams
-Handle unexpected issues and make quick decisions to resolve problems
-Prepare shift reports and handover notes for the next shift
-Ensure safety, security, and cleanliness standards are maintained

-Manage daily front office operations, including check-in, check-out, and reservations
-Supervise and train front desk staff to deliver high-quality customer service
-Welcome guests and handle inquiries, complaints, and special requests professionally
-Provide information about local attractions, tours, and travel services
-Promote and sell tour packages, transportation, and travel-related services
-Build relationships with tour operators and travel agencies
-Customize tour packages based on guest preferences
-Handle bookings, payments, and tour arrangements
-Coordinate with other departments to ensure smooth guest experiences
-Monitor sales performance and prepare daily/weekly reports

“Following this time, I took a break from work because of COVID-19.”

-Greet and welcome visitors in a professional and friendly manner
-Answer, screen, and forward incoming phone calls
-Handle inquiries and provide accurate information about the company
-Manage appointments, schedules, and meeting rooms
-Receive, sort, and distribute mail and deliveries
-Maintain a clean and organized reception area
-Assist with administrative tasks such as data entry, filing, and document preparation

info@scentpremiumhotel.com - 098 6271175