General Manager tại Oriental Suites Hotel & Spa

5/2025 → Hiện tại

58 Hang Dao, Hoan Kiem, Ha Noi, Vietnam

-Manage daily hotel operations across all departments (front office, housekeeping, F&B, maintenance, etc.) -Ensure excellent guest service and handle complaints or special requests -Develop and implement business strategies to maximize revenue and occupancy -Monitor financial performance, budgets, and expenses -Recruit, train, and supervise staff -Maintain high standards of cleanliness, safety, and service quality -Coordinate with department heads to ensure smooth operations -Build relationships with guests, partners, and suppliers -Oversee marketing and sales efforts to attract customers -Ensure compliance with local laws, regulations, and hotel policies

Duty Manager Afternoon Shift tại Scent Premium Hotel

4/2024 → 5/2026 (2 năm )

Hà Nội

-Supervise daily hotel operations during the afternoon shift -Support the Front Office and other departments to ensure smooth coordination -Handle guest check-ins, check-outs, and VIP arrivals -Respond to guest inquiries, complaints, and emergencies promptly -Ensure service standards and hotel policies are followed -Monitor staff performance and provide on-shift guidance -Coordinate with housekeeping, maintenance, and security teams -Handle unexpected issues and make quick decisions to resolve problems -Prepare shift reports and handover notes for the next shift -Ensure safety, security, and cleanliness standards are maintained

Front Office Manager & Sale Manager tại Beryl charm hotel and Spa

6/2021 → 4/2024 (2 năm 10 tháng)

173 Hang Bong, Hoan Kiem, Hanoi

-Manage daily front office operations, including check-in, check-out, and reservations -Supervise and train front desk staff to deliver high-quality customer service -Welcome guests and handle inquiries, complaints, and special requests professionally -Provide information about local attractions, tours, and travel services -Promote and sell tour packages, transportation, and travel-related services -Build relationships with tour operators and travel agencies -Customize tour packages based on guest preferences -Handle bookings, payments, and tour arrangements -Coordinate with other departments to ensure smooth guest experiences -Monitor sales performance and prepare daily/weekly reports

Front Office Manager tại ANTIQUE ANGEL HOTEL GROUP

9/2018 → 3/2020 (1 năm 5 tháng)

40 Hang Dong, Hang Bo, Hoan Kiem, Hanoi

“Following this time, I took a break from work because of COVID-19.”

Hostel Manager tại Hanoi City Backpackers hostel

9/2015 → 9/2018 (3 năm )

55 Bat su, Hang Bo, Hoan Kiem, Ha Noi

Receptionist tại Alisa hotel and Spa ( Formerly Thaison Palace hotel)

5/2012 → 9/2015 (3 năm 4 tháng)

7-9 Hang Voi, Hoan Kiem, Ha Noi

-Greet and welcome visitors in a professional and friendly manner -Answer, screen, and forward incoming phone calls -Handle inquiries and provide accurate information about the company -Manage appointments, schedules, and meeting rooms -Receive, sort, and distribute mail and deliveries -Maintain a clean and organized reception area -Assist with administrative tasks such as data entry, filing, and document preparation

Nguyễn Quang Tám - Quản Lý Khách Sạn

Scent Premium Hotel

info@scentpremiumhotel.com - 098 6271175