Nguyễn Thị Thu Trang

Provided product recommendations to help customers find the right items and improve their shopping experience.
Processed all cash and card transactions accurately while maintaining a balanced cash drawer.
Resolved customer questions and concerns quickly and professionally.
Kept the sales floor organized and ensured products were well-displayed and stocked.
Supported daily sales operations and contributed to meeting store targets.

Greet guests upon arrival and ensure a warm, courteous and welcome.
Suggest guests a personalized itinerary based on their length of stay, interests, etc.
Address guest concerns and complaints promptly and effectively to ensure exceptional service and uphold guest satisfaction.
Coordinate other departments to meet guest needs smoothly and ensure all duties are completed in a timely and organized manner.
Train and coach the team as well as motivate them.
Respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Achievement: LQA – STAR EMPLOYEE CERTIFICATE
Acquire knowledge about upselling techniques and train these skills to the team.
Co-ordinate with bar staff, service staff and kitchen staff to ensure smooth operation and guest satisfaction.
Prepare roster and ensure appropriate coverage for all shifts while considering operational needs.
Conduct daily pre-shift briefings.
Assist in inventory management and stock ordering.
Communicate to the VIP guest and provide assistance with their queries, promptly respond to guest with any additional request.
Present and explain the menu and suggest wines for the guests.
Supervise the operations to ensure smooth service and a positive guest experience.
To be in charge of destination dining and also ensure private in-room dining service follow high standards of etiquette.