Hang Phan

I am looking for a dynamic and professional workplace where I can improve my skills for career growth.

Utilized a CRM system to track customer data and monitor sales performance
Analyzed and interpreted customs and immigration laws and regulations, ensuring compliance with all policies and procedures
Recommended services for customers based on their circumstances
Collaborated with marketing department to create actionable marketing plan
Researched the market to identify new opportunities
Maintained and cultivated relationships with partners and customers to bolster market access and broaden the enterprise's business network
Proposed and negotiated contracts with partners and customers, ensuring mutually beneficial business agreements for both parties
Contributed ideas to the development of new services to meet customer needs, market demands, and enhance business sales volume

Assisted Fraud Detection Team
Analyzed accounts, payment claims and customer behavior to identify fraudulent patterns and provided customer insight
Reviewed evidences/documents to analyze the overall fact patterns of claim and synthesize data into a professional report
Audited fraud processes to determine accuracy and compliance to policy
Assisted customer to access, navigate or interpret services across a range of payments, programs and services
Actively promoted, demonstrated and referred customers to digital services
Assessed customer needs, requirements, entitlements and obligations
Determined and facilitated payments to customers
Advised customers on legislation, policy, procedures, payments and services administered
Resolved routine customer enquiries and complaints
Escalated complex complaints and systemic issues
Collaborated and communicated effectively with cross functional teams to achieve objectives
Participated in quality assurance activities and check adherence with relevant legislation

Prepared and cooked assigned dishes according to recipes and standards
Supervised other junior kitchen staffs
Ensured the quality and presentation of dishes meet the restaurant's standards
Managed and organized the assigned sections of the kitchen
Trained and mentored junior kitchen staffs, provided guidance on techniques and procedures
Monitored stock levels and assisted in inventory management
Contributed to menu development and suggested improvements to dishes
Adhered to health and safety regulations and kitchen protocols

Ensured all invoices and reporting completed daily
Assist in stock and venue management
Performed opening and closing procedures as per department standard
Collaborated with clients to understand event requirements and ensure client satisfaction
Managed event budgets, resources, and timelines effectively to optimize cost-efficiency
Coordinated logistics including venue selection, catering arrangements, and audiovisual setup
Supervised a team of 20 staffs, delegating tasks and providing guidance as needed
Ensured seamless operations during events, addressing any issues promptly to maintain event quality
Conducted post-event evaluations to gather feedback and identify areas for improvement
Contributed to the continuous enhancement of event management processes through innovative ideas and solutions.