Nguyễn Cẩm Nguyên

- Prepared event spaces for service, securely manoeuvering tables and chairs to fit required seating plans.
- Leaded customers to the table, refilled glasses, served food, removed dirty dishes from tables, and facilitated smooth service.

- Coordinated site inspections as required with the Guest Relations Department before actual site inspections with clients.
- Attended to corporate sales mail and maintain a correspondence database.
- Assisted with direct quotation & service categories phone calls and Outlook mail.
- Coordinated supply of corporate gifts.
- Maintenance and management of database, rate plan, and weekly/ monthly production report by OPERA CLOUD and EzRms.
- Issued refund requests, proforma invoices, and credit requests for guests with the Finance Department by EIMS Business.
- Drafted contracts & proposals for GIT/Long-stay guests.
- Drafted contracts for local accounts as Senior Sales Manager and Sales Executive required and RFPs for international ones on Cvent.
- Drafted Monthly and Weekly Production Revenue Reports for the Corporate Sales team.

+ Front Office duties:
- Prepared VIP arrival list.
- Prepared Residence Club Letter, Confirmation Letter, folder, and key card as Receptionist assigned
- Performed reception and guest service tasks as Residence Club manager/ supervisor/ captain assigned.
- To be competent in calculating daily and forecast occupancy.
- Be knowledgeable about group and hotel culture, associates, and operations of all departments; room types, room figures, locations, facilities, outlets, and other hotel services within the hotel; room promotions, food and beverage promotions, hotel programs, and LQA standards.

+ Food & Beverage duties:
- Provided food and beverage service to VIP guests entitled to use the Residence Club lounge.
- Ensured guests’ needs were met and exceeded for all Guests using the Residence Club and be proactive in ensuring guest satisfaction.
- Ensured that repeat guests' special requirements were met, acknowledged, and exceeded.
- Served breakfast (set up refreshments: minibar fridge, coffee counter; operated coffee machine and made Cappuccino, Latte, Black coffee, Americano, Expresso as well as Decaf coffee from it; served coffee and tea; cleaned Breakfast set up)
- Served Evening Cocktail (set up the Evening Cocktail; served Beer, White and Red Wine, Sparkling Wine as well as some basic cocktails: Gin Tonic, Mojito, and Martini; cleaned Evening Cocktail set up)
- Set up meeting rooms in the Residence Club (Boardroom & Gallery room).
- Was trained in Fire fighting and Prevention, Hygiene and Food Safety, and First Aid.