Golf Booking Agent tại Legend Danang Golf Resort

3/2025 → 10/2025 (7 tháng)

Đà Nẵng, Việt Nam

+ Key Responsibilities: - Managed daily golf tee-time reservations via phone, email, and online platforms for golf course members, individuals, spectators, and agency clients. - Coordinated with Golf Operation teams and partners to ensure seamless service delivery. - Advised customers on golf packages, promotions, and course recommendations based on skill level and preferences. - Handled last-minute changes, cancellations, and special requests with professionalism and efficiency. - Maintained accurate booking records and payment follow-ups to ensure smooth operations and revenue tracking. + Achievements: - Awarded Best Employee of the Month – August 2025 (Front of House Category). - Maintained an average Booking Quality Performance of 98%, based on internal accuracy and service standard evaluations. - Praised for professional voice communication, resulting in being chosen as the official automated call voice of the company.

Front Office Trainee - Residence Club tại New World Saigon Hotel

4/2024 → 7/2024 (2 tháng)

Thành phố Hồ Chí Minh, Việt Nam

+ Front Office duties: - Prepared VIP arrival list. - Prepared Residence Club Letter, Confirmation Letter, folder, and key card as Receptionist assigned - Performed reception and guest service tasks as Residence Club manager/ supervisor/ captain assigned. - To be competent in calculating daily and forecast occupancy. - Be knowledgeable about group and hotel culture, associates, and operations of all departments; room types, room figures, locations, facilities, outlets, and other hotel services within the hotel; room promotions, food and beverage promotions, hotel programs, and LQA standards. + Food & Beverage duties: - Provided food and beverage service to VIP guests entitled to use the Residence Club lounge. - Ensured guests’ needs were met and exceeded for all Guests using the Residence Club and be proactive in ensuring guest satisfaction. - Ensured that repeat guests' special requirements were met, acknowledged, and exceeded. - Served breakfast (set up refreshments: minibar fridge, coffee counter; operated coffee machine and made Cappuccino, Latte, Black coffee, Americano, Expresso as well as Decaf coffee from it; served coffee and tea; cleaned Breakfast set up) - Served Evening Cocktail (set up the Evening Cocktail; served Beer, White and Red Wine, Sparkling Wine as well as some basic cocktails: Gin Tonic, Mojito, and Martini; cleaned Evening Cocktail set up) - Set up meeting rooms in the Residence Club (Boardroom & Gallery room). - Was trained in Fire fighting and Prevention, Hygiene and Food Safety, and First Aid.

Corporate Sales Trainee tại KHÁCH SẠN PULLMAN SAIGON

10/2023 → 3/2024 (4 tháng)

Thành phố Hồ Chí Minh, Việt Nam

- Coordinated site inspections as required with the Guest Relations Department before actual site inspections with clients. - Attended to corporate sales mail and maintain a correspondence database. - Assisted with direct quotation & service categories phone calls and Outlook mail. - Coordinated supply of corporate gifts. - Maintenance and management of database, rate plan, and weekly/ monthly production report by OPERA CLOUD and EzRms. - Issued refund requests, proforma invoices, and credit requests for guests with the Finance Department by EIMS Business. - Drafted contracts & proposals for GIT/Long-stay guests. - Drafted contracts for local accounts as Senior Sales Manager and Sales Executive required and RFPs for international ones on Cvent. - Drafted Monthly and Weekly Production Revenue Reports for the Corporate Sales team.

Banquet Trainee tại TRUNG TÂM YẾN TIỆC HỘI NGHỊ THE ADORA

1/2021 → 6/2021 (5 tháng)

Thành phố Hồ Chí Minh, Việt Nam

- Prepared event spaces for service, securely manoeuvering tables and chairs to fit required seating plans. - Leaded customers to the table, refilled glasses, served food, removed dirty dishes from tables, and facilitated smooth service.

Best Employee of the Month August 2025 (Front of House Category)

8/2025

As Mr. Nguyen Hung Anh, General Director, praised "Ms. Nguyen is the very first case in our company to receive this award after only six months of employment, surpassing other nominees with greater seniority and higher positions. This demonstrates that at Legend Danang Golf Resort, opportunities are always open to those who strive for excellence and deliver outstanding results. I hope this will encourage all employees to continue pushing themselves to prove their capabilities, and motivate our managers to confidently nominate new team members who have shown breakthrough performance and effectiveness in their work, thereby further enhancing the company’s reputation and position in the market."

AGBA's 2024 Certificate of Presentation

7/2024

Successful Presentation of a Scholarly Paper at AGBA's 20th World Congress held at the Grand Four Wings Convention Hotel, Bangkok (Thailand) on July 8-10, 2024

Sinh viên "Đạt thành tích cao trên các lĩnh vực Nghiên cứu khoa học"

12/2024

Tác giả phụ bài báo đăng trên tạp chí "International Review of Economics", hạng 13 (Scopus, Q2)

Sinh viên "Đạt thành tích cao trên các lĩnh vực Nghiên cứu khoa học"

4/2024

Tác giả phụ bài báo đăng trên Hội thảo "The International Conference on Economics" 2024

Sinh viên Đại học Tôn Đức Thắng đạt thành tích "HỌC TẬP GIỎI - RÈN LUYỆN XUẤT SẮC", năm học 2020-2021

11/2021

Học bổng 60% (12,000,000 VND) được Hiệu trưởng Đại học Tôn Đức Thắng trao tặng