Ritsumeikan Asia Pacific University - Oita Prefecture, Japan

Recipient of 80% tuition reduction merit scholarship from 2012-2017

Restaurant Manager tại Vietnam Treasure

. Coordinate daily Front of House and Back of House operation for both dine-in and delivery service, ensuring seamless service and uphold guest satisfaction for these several outlets: -Van May restaurant and An Thoi delivery kitchen (April 2024-September 2024) -Lan Gio restaurant (September 2024- August 2025) ⋅ Led menu research and development for Lan Gio restaurant, oversee pre-opening set up and operational planning. ⋅ Receive, process and handle customers' complaints or any issue that occurs during daily operation. ⋅ Regularly review and assess product quality. Conduct daily/weekly food tasting to maintain high standard of food consistency and presentation. ⋅ Manage cost control by set up and meet cost percentage target delivered from the company. ⋅ Oversee the restaurants’ maintenance and refurbishment projects. Work between constructors and Vietnam Treasure to ensure smooth progress and successful result. ⋅ Recruit, interview, train and develop front staff; create a professional, driven team with passion for customer service and strong learning culture. Conduct weekly roster, organize and supervise staff during shifts ⋅ Research and create different promotions, tour sets and service strategies that caters to and attracts new customer bases ⋅ Research and create new menu items to diversify restaurant’s food and drink selections ⋅ Work as a communicator to deliver Vietnam Treasure’s direction to all staff and pass on employee’s needs and requests to the company. Ensure employee’s wellbeing, job satisfaction and benefit according to company’s policy.

Restaurant Manager tại Diner 66

. Coordinate daily Front Of House and Back Of House restaurant operation ⋅ Develop upselling and marketing strategy, resulting in over 300% increase in restaurant monthly revenue within 8 months (June 2023-March 2024) ⋅ Receive, process and respond to customers’ complaints in a prompt, tactful and professional manner. Regularly review and assess product and service quality. ⋅ Recruit, interview, train and develop front staff; create a professional, driven team with passion for customer service and strong learning culture ⋅ Conduct monthly and quarterly sales reports. ⋅ Build and maintain a loyal customer base, promote and reach out to new customers through word of mouth and implementing new marketing ideas.

Learning & Development Manager tại Olivia's Prime Steakhouse

. Develop, implement learning plans and strategies for staff training and development under owner’s direction ⋅ Conduct and edit training materials, product of knowledge and standard documents ⋅ Participate in restaurant's operation. Ensure customer satisfaction through excellent service ⋅ Oversee training and development of staff. Cooperate with the operational manager in providing staff with training sessions, materials and counseling for the best job performance and satisfaction

FnB Supervisor tại Lamaison 1888 - Intercontinental Sun Peninsula Resort