Phạm Thị Cẩm Ngọc
Tìm việc vị trí Trưởng ca Nhà hàng
Experienced Restaurant Supervisor with over 7 years in the hospitality industry. Skilled in managing shifts, training staff, maintaining service standards, and handling guest complaints effectively. Proven ability to lead teams of 20+ staff, coordinate 30+ successful events, and increase guest satisfaction by 25%. Committed to delivering excellent service, enhancing team performance, and driving revenue growth through upselling strategies.
Thông tin cá nhân
Họ và tên
Phạm Thị Cẩm Ngọc
Giới tính
Nữ
Ngày sinh
17/05/1995
Địa chỉ
Hoàng hữu Nam, P Long Thạnh Mỹ, tp Thủ Đức
Cập nhật
29/06/2025
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 5 đến 10 năm
Vị trí
Trưởng ca
Mức lương mong muốn
Thỏa thuận
Nơi mong muốn làm việc
Tiếng Anh (Khá)
Ngoại ngữ
Tiếng Anh (Khá)
Công việc mong muốn
Ngành nghề
Ẩm thực
Mong muốn về công việc
I am looking to work in Ho Chi Minh City, with a salary to be negotiated based on my skills and experience. In addition to salary, I am particularly interested in the accompanying benefits, a well-organized and professional work environment, and career development opportunities. I am seeking an environment where I can not only maximize my personal potential but also contribute to the long-term growth of the organization, aiming for a lasting commitment and a positive contribution to its overall success
Kỹ năng
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Leadership and Team Management 100%
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Crisis Management 100%
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Flexibility in the Face of Change 100%
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Customer Focus 100%
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Operational and Organizational Efficiency 100%
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Financial Oversight and Cost Control in Restaurants 100%
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Proficiency with the Smile POS System 100%
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Customer service 100%
Học vấn - Chuyên môn
Van Lang of University
Bachelor of Hospitality Management - Đại học - 2013 - 2017
Kinh nghiệm làm việc
Thực tập sinh nhà hàng tại Khách sạn Liberty
Việt Nam - 6/2016 - 9/2016
I supported buffet service for 150–200 guests per shift, ensuring consistent food presentation and strict hygiene standards. Regularly assisted international guests, which enhanced my cross-cultural communication and customer service skills. Worked closely with the team to maintain a spotless guest area, contributing to a seamless dining experience and receiving zero complaints during my time on duty.
Waitress tại An Lâm Retreats Group
Việt Nam - 4/2018 - 4/2021
I directly served and attended to international guests, who made up over 70% of the total clientele, consistently maintaining a satisfaction rate above 95%. With strong skills in upselling daily specials and wine recommendations, I contributed to a 15% increase in F&B revenue during peak seasons. Throughout my time at work, I supported more than 100 events, including weddings, conferences, and corporate functions, and was nominated for a leadership development group. I consistently maintained a calm and professional demeanor during large-scale banquets and was honored to be named “Employee of the Month” for three consecutive months.
Senior Captain tại An Lâm Retreats Group
Việt Nam - 5/2021 - 12/2023
I supported front-of-house operations in a high-volume luxury restaurant, serving an average of 120 guests per day. I coached and mentored a 15-member team, fostering a strong culture of service excellence. By optimizing floor layouts and service flow, I increased table turnover by 20%. I also directed over 20 VIP dining events, ensuring seamless logistics and flawless service. Through careful process improvements, I reduced order inaccuracy to under 2%, significantly enhancing operational precision.
Supervisor tại An Lâm Retreats Group
Viet Nam - 1/2024 - 12/2024
I directly supervised all daily operations of a fine-dining restaurant serving approximately 200 guests per day. I trained and inspired a team of over 20 staff members, improving team efficiency and increasing guest satisfaction by 25%. Under my leadership, the restaurant consistently upheld 5-star standards, with an average guest rating of 4.8/5. I successfully coordinated more than 30 premium MICE and private events, generating an average of 20 million VND in additional revenue per event. Additionally, I handled customer complaints effectively, achieving a 95% resolution rate. I also improved service workflows, resulting in a 15% boost in guest satisfaction and a 10% increase in repeat customer visits.