Van Lang of University

Thực tập sinh nhà hàng tại Khách sạn Liberty

I supported buffet service for 150–200 guests per shift, ensuring consistent food presentation and strict hygiene standards. Regularly assisted international guests, which enhanced my cross-cultural communication and customer service skills. Worked closely with the team to maintain a spotless guest area, contributing to a seamless dining experience and receiving zero complaints during my time on duty.

Waitress tại An Lâm Retreats Group

I directly served and attended to international guests, who made up over 70% of the total clientele, consistently maintaining a satisfaction rate above 95%. With strong skills in upselling daily specials and wine recommendations, I contributed to a 15% increase in F&B revenue during peak seasons. Throughout my time at work, I supported more than 100 events, including weddings, conferences, and corporate functions, and was nominated for a leadership development group. I consistently maintained a calm and professional demeanor during large-scale banquets and was honored to be named “Employee of the Month” for three consecutive months.

Senior Captain tại An Lâm Retreats Group

I supported front-of-house operations in a high-volume luxury restaurant, serving an average of 120 guests per day. I coached and mentored a 15-member team, fostering a strong culture of service excellence. By optimizing floor layouts and service flow, I increased table turnover by 20%. I also directed over 20 VIP dining events, ensuring seamless logistics and flawless service. Through careful process improvements, I reduced order inaccuracy to under 2%, significantly enhancing operational precision.

Supervisor tại An Lâm Retreats Group

I directly supervised all daily operations of a fine-dining restaurant serving approximately 200 guests per day. I trained and inspired a team of over 20 staff members, improving team efficiency and increasing guest satisfaction by 25%. Under my leadership, the restaurant consistently upheld 5-star standards, with an average guest rating of 4.8/5. I successfully coordinated more than 30 premium MICE and private events, generating an average of 20 million VND in additional revenue per event. Additionally, I handled customer complaints effectively, achieving a 95% resolution rate. I also improved service workflows, resulting in a 15% boost in guest satisfaction and a 10% increase in repeat customer visits.