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Phạm Thị Cẩm Ngọc
291 Lượt xem hồ sơ
Nữ, 17/05/1995, 30 tuổi
Hoàng hữu Nam, P Long Thạnh Mỹ, tp Thủ Đức
Cập nhật: 29/06/2025
Thông tin liên hệ
Hồ sơ ứng viên có số điện thoại, email và bao gồm 2 cv đính kèm.
| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 5 đến 10 năm
Trưởng ca
Thỏa thuận
HCMC
Tiếng Anh (Khá)
5 sao
Ẩm thực
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Van Lang of University
Bachelor of Hospitality Management - Đại học
2013 → 2017
Kĩ năng
| Leadership and Team Management | |
| Crisis Management | |
| Flexibility in the Face of Change | |
| Customer Focus | |
| Operational and Organizational Efficiency | |
| Financial Oversight and Cost Control in Restaurants | |
| Proficiency with the Smile POS System | |
| Customer service |
Kinh nghiệm làm việc
Thực tập sinh nhà hàng tại Khách sạn Liberty
6/2016 → 9/2016 (3 tháng)
Việt Nam
I supported buffet service for 150–200 guests per shift, ensuring consistent food presentation and strict hygiene standards. Regularly assisted international guests, which enhanced my cross-cultural communication and customer service skills. Worked closely with the team to maintain a spotless guest area, contributing to a seamless dining experience and receiving zero complaints during my time on duty.
Waitress tại An Lâm Retreats Group
4/2018 → 4/2021 (3 năm )
Việt Nam
I directly served and attended to international guests, who made up over 70% of the total clientele, consistently maintaining a satisfaction rate above 95%. With strong skills in upselling daily specials and wine recommendations, I contributed to a 15% increase in F&B revenue during peak seasons. Throughout my time at work, I supported more than 100 events, including weddings, conferences, and corporate functions, and was nominated for a leadership development group. I consistently maintained a calm and professional demeanor during large-scale banquets and was honored to be named “Employee of the Month” for three consecutive months.
Senior Captain tại An Lâm Retreats Group
5/2021 → 12/2023 (2 năm 7 tháng)
Việt Nam
I supported front-of-house operations in a high-volume luxury restaurant, serving an average of 120 guests per day. I coached and mentored a 15-member team, fostering a strong culture of service excellence. By optimizing floor layouts and service flow, I increased table turnover by 20%. I also directed over 20 VIP dining events, ensuring seamless logistics and flawless service. Through careful process improvements, I reduced order inaccuracy to under 2%, significantly enhancing operational precision.
Supervisor tại An Lâm Retreats Group
1/2024 → 12/2024 (10 tháng)
Viet Nam
I directly supervised all daily operations of a fine-dining restaurant serving approximately 200 guests per day. I trained and inspired a team of over 20 staff members, improving team efficiency and increasing guest satisfaction by 25%. Under my leadership, the restaurant consistently upheld 5-star standards, with an average guest rating of 4.8/5. I successfully coordinated more than 30 premium MICE and private events, generating an average of 20 million VND in additional revenue per event. Additionally, I handled customer complaints effectively, achieving a 95% resolution rate. I also improved service workflows, resulting in a 15% boost in guest satisfaction and a 10% increase in repeat customer visits.
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