Thanh Tran

- Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives.
- Draw on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals. - Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks.
- Devise strategies for ensuring the growth of programs enterprise-wide, and implement process improvements to maximize output and minimize costs.
- Adhere to the company’s policies and standards, and ensure that laws and regulations are being followed.
- Work closely with Human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment

Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.Maintains a positive cost management index for kitchen and restaurant operations Utilizes budgets to understand financial objectives.
Leading Food and Beverage TeamManages the Food and Beverage departments (not catering sales).
Supervises and manages employees.
Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
Provides excellent customer service to all employees.Responds quickly and proactively to employee's concerns.
Encourages and builds mutual trust, respect, and cooperation among team members.
Develops specific goals and plans to prioritize, organize, and accomplish work.
Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded. Ensuring Exceptional Customer ServiceProvides excellent customer service.Responds quickly and proactively to guest's concerns. Understands the brand's service culture.
Drives alignment of all employees, team leaders and managers to the brand's service culture.
Other tasks assigned by EAM.