Trần Thanh Nam

Performs check-in, check-out and room change procedures.
Maximize room occupancy and use up-selling techniques to promote hotel service and facilities.
To handle complaints promptly, sensitively. To take appropriate action to reslove the complaint to guest satisfaction and within the range of given authority.
Lead team members by setting a positive example. Instruct , train and develop team members.
Follow, order and stock stationary to ensure the operation is smooth.
Do night audit twice a week.
Arrange transportation to pick up & drop off for guest.
Assign, swap room quickly, promptly if have incident problem.
Assemble reports/records/checklist related to the deparment operation.
Handling rebate and refund process, assign Cadena
To supervise security prcedures within the Front Office areas including key control, cash, stores, equipment, staff and guest.
Report any negative complain to the FOM/AFOM level
Make training plan for team ensuring that they have the necessary skills to perform their duties with the maximum of efficiency
To monitor the room inventory checking group blocks and occupancy levels in order to maximise occupancy whilst avoiding over-booking. To manage room inventory for group, tour, FIT.

Assist and handle checking in and checking out.
Maximize room occupancy and use up-selling techniques to promote hotel service and facilities.
Handle guest's complain. To take appropriate action to reslove the complaint to guest satisfaction and within the range of given authority.
Ensure all charges are processed diligently to guest accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlement.
Follow, order and stock stationary to ensure the operation is smooth.
Do night audit twice a week.
Arrange transportation to pick up & drop off for guest.
Assign, swap room quickly, promptly if have incident problem.
Assemble reports/records/checklist related to the deparment operation.
To supervise security prcedures within the Front Office areas including key control, cash, stores, equipment, staff and guest.
Report any negative complain to the FOM/AFOM/DUTY level
To monitor the room inventory checking group blocks and occupancy levels in order to maximise occupancy whilst avoiding over-booking. To manage room inventory for group, tour, FIT.