Tao Chuong

I am looking for a young and dynamic working environment where people support each other, allowing me to stay long-term and grow. I would prefer to work in District 1 or District 3.

- Managed and delegated tasks for a team of 7–10 waitstaff, ensuring smooth operations and consistency across all service zones.
- Led on-the-job training for new employees, focusing on product knowledge, service flow, guest observation, and handling special requests.
- Monitored overall service performance and coached junior staff to improve efficiency and professionalism on the floor.
- Planned service based on daily bookings, organized VIP table service, and led the team during group events and private dining.
- Collaborated closely with kitchen, cashier, and front-of-house staff to fulfill personalized requests from VIP and international guests.
- Effectively resolved difficult situations, including last-minute table changes, unavailable menu items, or communication barriers with foreign guests

- Assisted in supervising and coordinating a team of 3-4 staff members, especially during peak hours and large-scale events.
- Trained and mentored new team members, including service standards, customer etiquette, and real-time problem-solving techniques on the service floor.
Proficient in table setup, equipment checks, and ensuring compliance with 4-star hotel service standards.
- Welcomed guests, introduced daily specials, recommended dishes, and ensured seamless customer experience throughout the meal.
- Handled on-the-spot service issues professionally, such as delays in food, wrong orders, missing utensils, or guest dissatisfaction.
- Actively received guest feedback and worked with supervisors to resolve complaints promptly and professionally.