Duc Khiem Nguyen

Vatel Alumna with 1.5 years of experience in Corporate Sales at Park Hyatt Saigon and Pan Pacific Hotel Group. I possess a deep understanding of luxury market dynamics and technical proficiency in Opera PMS and Lanyon RFP systems. Driven by a passion for data, I am now pivoting toward Revenue Management and E-commerce roles, leveraging my analytical training to optimize distribution channels and maximize net profitability

Portfolio Management: Nurtured and expanded a high-value corporate portfolio, consistently exceeding room-night targets through strategic relationship building.

Business Development: Proactively identified and converted new potential accounts via cold-calling, networking, and high-standard site inspections.

RFP & Negotiation: Managed the end-to-end RFP process and annual contract negotiations using Lanyon to secure competitive corporate rates.

System Mastery: Proficiently utilized Opera PMS for guest profiling, reservation tracking, and data-driven sales reporting.

Market Insight: Captured deep account insights and competitor trends to collaborate with the Revenue team on pricing and demand forecasting.

• Identify and approach potential corporate clients to expand the hotel’s customer base
• Maintain and nurture relationships with existing clients to ensure long-term partnerships
• Achieve assigned revenue targets through proactive sales strategies and client engagement
• Conduct regular sales calls and client visits to strengthen business relationships
• Develop and send promotional offers via email blasts and telesales campaigns
• Prepare sales-related documents such as contracts and Group Event Orders (GEOs)
• Coordinate with internal departments to ensure seamless service delivery for group bookings and corporate events
• Support sales administration and reporting tasks to assist in tracking performance and KPIs