Chu Phương Hoa

Short-term: As a recent graduate in Hospitality Management, I aim to apply my academic knowledge and internship experience in a dynamic hotel environment. I am eager to learn, adapt quickly, and contribute to delivering excellent guest service while enhancing my professional skills.
Long-term: I aspire to become a specialist in hospitality management, contributing to organizational success and creating exceptional guest experiences, particularly within international hotel chains.

- Assisted in cleaning and maintaining guest rooms, ensured high standards of hygiene and comfort.
- Replenished amenities and restocked supplies as per hotel procedures.
- Supported the team in preparing rooms for check-in and inspecting for quality assurance.
- Assisted in managing lost and found items and maintaining guest privacy.

- Processed customer payments (cash, credit/debit cards, mobile payments) accurately and efficiently.
- Provided excellent customer service, greeted guests, and addressed inquiries.
- Managed cash register, balanced transactions, and issued receipts.
- Informed guests about loyalty programs, special events, or promotions.
- Collected guest feedback and shared insights with management to enhance service quality.

- Welcomed guests upon arrival and provided personalized assistance throughout their stay.
- Coordinated with front office and other departments to ensure smooth guest experiences
- Assisted VIP guests by sending pre-arrival emails, arranging airport transfers, and coordinating special services.
- Supported the organization of in-house events such as canape hour and VIP cocktail parties, helping to create memorable experiences.
- Collected and reported guest feedback to management to improve service quality.