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Nguyên Trần

Nguyên Trần

Hồ sơ 5 sao vàng 530 Lượt xem hồ sơ

Nữ, 10/04/1995, 31 tuổi

Ho Chi Minh City

Cập nhật: 29/04/2026

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Kinh nghiệm làm việc
Từ 5 đến 10 năm
Vị trí
Outlet Manager
Mức lương mong muốn
20 - 30 triệu
Nơi mong muốn làm việc
Toàn Quốc
Ngoại ngữ
Tiếng Anh (Giỏi)
Quy mô công ty lớn nhất từng làm
5 sao
Công việc mong muốn
Quản lý, điều hành, Ẩm thực
Lĩnh vực
Khách sạn/ Khu căn hộ, Resort/ Khu Du lịch, Nhà hàng/ Bar/ Pub

Giới thiệu bản thân

Results-driven Outlet Manager with extensive experience in luxury hotel Food & Beverage operations, including pre-opening, all day dining, fine dining and in room dining. Building and leading high-performing service teams, implementing training systems, optimizing labor and operating costs, and delivering highest guest satisfaction. Strong hands-on leader with expertise in cross-department coordination and service recovery in fast-paced, high-volume environments.

Trình độ học vấn chuyên môn

Học Viện Hàng Không Việt Nam

Quản trị nhà hàng khách sạn - Đại học

2013 → 2018

Kĩ năng

Food & Beverage Operations Management
Guest Service Excellence & Complaint Resolution
Team Leadership & Development
Operational Efficiency & Process Improvement
Executive Calendar & Schedule Management
Office Administration & Organizational Support
Confidential Correspondence & Communication

Kinh nghiệm làm việc

Assistant Manager – F&B Brand Opening Team tại Hyatt Regency Nha Trang

9/2025 → Hiện tại

Khánh Hoà

• Established all outlets SOPs including The Lounge, All day Dinning, In-Room Dinning, Pool Bar, service standards, menus and operational workflows. • Managed high-volume operations with a focus on revenue growth, overseeing daily F&B activities for an average of 450-500+ covers. • Labor Optimization: Successfully managed labor costs by aligning manning levels with occupancy rates (OCC). • Menu Engineering: Managed outlets P&L with a focus on cost efficiency, successfully maintaining Food Cost at 30% and reducing operational waste. • Acted as Manager on Duty support, handling guest feedback and service recovery. Drove revenue through personalized guest amenities and upselling strategies tailored for VIPs and Globalist members. • Assisted in recruitment, onboarding and training of F&B service teams.

Senior Assistant Restaurant Manager tại PARK HYATT SAIGON - ALL DAY DINING

6/2023 → 9/2025 (2 năm 3 tháng)

Hồ Chí Minh

• Daily Operational Impact: Oversaw daily operations with maintaining service excellence for nearly 500 guests in a day. • Budget Excellence: demonstrating strong fiscal responsibility and revenue-driving strategies. • Managed a team of 50 staffs scheduling and roster planning to optimize labor efficiency and operational performance. • Volume & Capacity Management: Led a high-performing team to service quality to maintain a high Average Food Check of 700,000VND during peak periods. • Developed and continuously refined training programs and SOPs for new hires and ongoing team development. • Conducted daily inspections to ensure hygiene, safety, and maintenance standards were consistently met. • Assisted the Outlet Manager with operational projects, performance reviews, and staffing decisions, including hiring and promotions.

Team Leader tại PARK HYATT SAIGON - FINE DINING

4/2022 → 6/2023 (1 năm 2 tháng)

Hồ Chí Minh City

Led daily operations for a luxury fine dining outlet, managing a service team of 15+ associates. Designed and delivered on-the-job training programs covering service sequences, wine knowledge, menu presentation, and guest engagement. Conducted daily briefings to align team performance with service standards and business objectives. Handled guest feedback and service recovery, ensuring consistently high satisfaction levels. Acted as a key communication bridge between management and service teams to support continuous improvement.

Presenter tại LE PETIT CHEF 3D MAPPING DINING – PARK HYATT SAIGON

9/2019 → 4/2022 (2 năm 7 tháng)

Hồ Chí Minh City

Delivered interactive guest engagement for “Le Petit Chef – The Smallest Chef in the World”, a signature 3D dining experience. Guided guests through the storytelling and dining journey, enhancing overall experience and emotional connection. Coordinated closely with culinary and service teams to align entertainment timing with food and beverage service.

Team Leader – Store Opening & SWOT Team tại Highlands Coffee

1/2015 → 1/2018 (3 năm )

Hồ Chí Minh

Played a key role in pre-opening and launch of multiple Highlands Coffee outlets. Led onboarding and full training of 50+ baristas and service staff for newly opened locations. Ensured strict adherence to brand standards, operational procedures, and service quality. Developed store-specific training materials and operational readiness reports. Received recognition for successful store openings and operational stabilization.

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