Le Minh Sang

• Supported customers via phone, chat, and email with flight, hotel, and tour bookings.
• Managed new reservations, changes, and cancellations accurately and efficiently.
• Provided information on itineraries, fares, and refund policies in a clear, professional manner.
• Resolved travel and payment issues, ensuring customer satisfaction and smooth experiences.
• Coordinated with internal teams and vendors to handle escalations and special requests.

Achieved
• Maintained strong communication and problem-solving skills under high workload.
• Achieved high customer satisfaction scores and positive performance feedback.

• Arranged transportation, tours, and dining reservations upon guest requests, ensuring timely and accurate service.
• Assisted Front Desk operations by coordinating luggage services and supporting check-in/check-out during peak hours.
• Provided detailed information about local attractions, restaurants, and transportation options to both leisure and business guests.
• Assisted guests with special requests such as event tickets, courier services, or last-minute arrangements.

Achieved
• Received over 10 positive guest mentions on TripAdvisor for outstanding service and hospitality.
• Maintained a guest-oriented mindset, anticipating needs and delivering personalized service.
• Handled guest feedback and complaints with professionalism and follow-up to ensure satisfaction.
• Recognized by management and guests for outstanding communication, teamwork, and service attitude.

• Welcomed guests upon arrival and provided warm, professional first impressions of the hotel.
• Assisted with luggage handling, delivery, and storage, ensuring safe and prompt service.
• Arranged transportation, tour bookings, and dining reservations as requested by guests.
• Provided accurate information about hotel facilities, local attractions, and travel routes.
• Coordinated closely with the Front Desk team to ensure smooth guest arrivals and departures.

Achieved
• Learned how to give short, friendly introductions about nearby attractions, restaurants, and transportation options.
• Developed the habit of proactively observing and anticipating guest needs.
• Became familiar with handling unexpected guest requests and issues efficiently.