Customer Service Expert - Specialist II tại VIETNAM CONCENTRIX SERVICES COMPANY LIMITED

1/2024 → 8/2024 (7 tháng)

HO CHI MINH

• Supported customers via phone, chat, and email with flight, hotel, and tour bookings. • Managed new reservations, changes, and cancellations accurately and efficiently. • Provided information on itineraries, fares, and refund policies in a clear, professional manner. • Resolved travel and payment issues, ensuring customer satisfaction and smooth experiences. • Coordinated with internal teams and vendors to handle escalations and special requests. Achieved • Maintained strong communication and problem-solving skills under high workload. • Achieved high customer satisfaction scores and positive performance feedback.

CONCIERGE tại Sherwood Suites Saigon

7/2018 → 6/2020 (1 năm 11 tháng)

HO CHI MINH

• Arranged transportation, tours, and dining reservations upon guest requests, ensuring timely and accurate service. • Assisted Front Desk operations by coordinating luggage services and supporting check-in/check-out during peak hours. • Provided detailed information about local attractions, restaurants, and transportation options to both leisure and business guests. • Assisted guests with special requests such as event tickets, courier services, or last-minute arrangements. Achieved • Received over 10 positive guest mentions on TripAdvisor for outstanding service and hospitality. • Maintained a guest-oriented mindset, anticipating needs and delivering personalized service. • Handled guest feedback and complaints with professionalism and follow-up to ensure satisfaction. • Recognized by management and guests for outstanding communication, teamwork, and service attitude.

BELLMAN tại Fusion Suites Saigon Hotel

11/2017 → 7/2018 (7 tháng)

Hồ Chí Minh

• Welcomed guests upon arrival and provided warm, professional first impressions of the hotel. • Assisted with luggage handling, delivery, and storage, ensuring safe and prompt service. • Arranged transportation, tour bookings, and dining reservations as requested by guests. • Provided accurate information about hotel facilities, local attractions, and travel routes. • Coordinated closely with the Front Desk team to ensure smooth guest arrivals and departures. Achieved • Learned how to give short, friendly introductions about nearby attractions, restaurants, and transportation options. • Developed the habit of proactively observing and anticipating guest needs. • Became familiar with handling unexpected guest requests and issues efficiently.

Rewards at Sherwood Suites Hotel Passion For People of company

12/2018

Showcase genuine passion customer service. Received many reviews on websites for serving consistently exceeding guest expectations.

Employee of the Month Award in Front Office team

11/2018

Nominated by colleagues for performing well and consistently exceed performance expectations, showcase initiative, and contribute to Front Office.