Mai Thanh Nam

• Coordinated team members and supported project operations.
• Participated in interviews and onboarding of new staff.
• Assisted in resolving internal issues and workflow coordination.

• Handled check-in and check-out procedures for individual and group
guests.
• Managed reservations, room status, and guest profiles using Smile PMS.
• Coordinated with Housekeeping to ensure room readiness.
• Assisted guests with requests during their stay.
• Handled basic guest complaints and escalated when necessary.
• Performed cashiering duties and prepared invoices.
• Supported upselling of resort services when appropriate.

• Managed daily operations of the Front Office department.
• Monitored room status, reservations, emails, and service reports.
• Ensured smooth and professional check-in / check-out procedures.
• Coordinated with other departments to ensure guest satisfaction.
• Managed cashiering operations and financial transactions.
• Trained and supervised front desk staff.

• Assisted the General Manager in daily hotel operations.
• Collected and summarized reports from Front Office, Housekeeping, and
F&B departments.
• Supported service quality checks and operational supervision.
• Assisted in handling guest issues during peak hours.
• Coordinated staff scheduling and shift arrangements.
• Supported staff training and ensured compliance with hotel procedures.