Nguyen Tan Dat

Seeking a professional work environment with a role and compensation that reflect my skills and experience.

*Monitor and develop the quality of beverages, including wine, cocktails, smoothies, and coffee.
*Supervise the quantity and quality of food and beverages, and manage consumption and operational costs of staff.
*Collaborate effectively with other departments to ensure the best customer experience and promptly resolve arising issues.
*Ensure compliance with food hygiene and safety standards according to HACCP.
*Handle and resolve customer complaints regarding service quality and product standards.
*Manage staff, participate in recruitment, onboarding, and training of new employees.
*Manage budget, control costs, and monitor monthly revenue growth.
*Coordinate with departments to implement customer engagement and promotional programs.
*Professional Achievements: Outstanding Employee of 2023 & Outstanding Manager of 2024

*Plan weekly work schedules for all store employees.
*Manage the quantity and quality of preparation ingredients.
*Onboard and provide training for new employees.
*Ensure smooth sales and service operations while maintaining product quantity and quality.
*Oversee food hygiene and safety.
*Resolve issues arising with customers and other departments.
*Develop ideas for beverage menu expansion.

*Ensured quality control of ingredients, storage standards, and recipe consistency across shifts.
*Maintained high beverage standards through precise measurements and sensory evaluation.
*Delivered professional service with refined presentation and engaging customer interaction.
*Applied flair bartending techniques aligned with brand positioning.
*Trained and mentored staff on SOPs, product knowledge, and upselling strategies.
*Conducted performance evaluations and improved team skills through constructive feedback.