Bar Manager/ Asst. Floor tại Hotel Des Art

1/2022 → Hiện tại

Ho Chi Minh City

*Monitor and develop the quality of beverages, including wine, cocktails, smoothies, and coffee. *Supervise the quantity and quality of food and beverages, and manage consumption and operational costs of staff. *Collaborate effectively with other departments to ensure the best customer experience and promptly resolve arising issues. *Ensure compliance with food hygiene and safety standards according to HACCP. *Handle and resolve customer complaints regarding service quality and product standards. *Manage staff, participate in recruitment, onboarding, and training of new employees. *Manage budget, control costs, and monitor monthly revenue growth. *Coordinate with departments to implement customer engagement and promotional programs. *Professional Achievements: Outstanding Employee of 2023 & Outstanding Manager of 2024

Senior Bartender tại Chill Sky Bar

1/2018 → 1/2021 (3 năm )

Ho Chi Minh City

*Plan weekly work schedules for all store employees. *Manage the quantity and quality of preparation ingredients. *Onboard and provide training for new employees. *Ensure smooth sales and service operations while maintaining product quantity and quality. *Oversee food hygiene and safety. *Resolve issues arising with customers and other departments. *Develop ideas for beverage menu expansion.

Bar Captian tại Hard Rock Cafe

1/2017 → 1/2018 (1 năm )

Ho Chi Minh City

*Ensured quality control of ingredients, storage standards, and recipe consistency across shifts. *Maintained high beverage standards through precise measurements and sensory evaluation. *Delivered professional service with refined presentation and engaging customer interaction. *Applied flair bartending techniques aligned with brand positioning. *Trained and mentored staff on SOPs, product knowledge, and upselling strategies. *Conducted performance evaluations and improved team skills through constructive feedback.

Selected as a representative of Accor Vietnam to participate in international culinary programs in Paris, Seoul, and Singapore.

2/2026

Tham gia các chương trình đào tạo và phát triển đồ uống. Ẩm thực.