Trần Hồ Vĩnh Trân

I aspire to work in a professional environment where I can fully develop and leverage my skills and experience. Additionally, I seek a compensation package that is commensurate with my qualifications and capabilities.

In April 2013: BEING INTERPRETER FOR THE VOLUNTARY UNION OF SINGAPORE
- Bilingual interpreter ENG-VIET for foreign students coming from many different countries.
From Mar 2014 to July 2014: TRAINEE OF VIET SOLUTION COMPANY
- This period has provided me with a valuable opportunity to enhance my skills in translation, contract drafting, and client negotiation.
From Sep 2013 to Mar 2014: ENGLISH TUTOR
- Teaching English to Secondary students.

Main responsibilities:
- Organize, manage, and monitor the daily operations of the Front Office Department.
- Introduce and promote hotel products and services; respond to customer inquiries via phone and email.
- Handle and resolve customer complaints in a professional manner.
- Welcome delegations and VIP guests.
- Take charge of group bookings, including check-in and check- out procedures; coordinate with group organizers to meet customer requirements.
- Collaborate with the Sales and Accounting Departments to prepare and update Proforma Invoices for accommodation and other group-related services.
- Manage cash and card transactions at the Front Desk; handle issues related to card payments between the customer’s bank and the hotel’s bank in accordance with agreed policies.
- Issue VAT invoices and resolve any related issues after guest check-out.
- Implement training programs and tools at the Front Desk to optimize room availability, revenue, pricing, and sales strategies to maximize occupancy.
- Communicate and report regularly to the Front Office Manager on daily operations.
- Participate in daily and monthly departmental meetings to review performance, share updates, and propose service improvements for both customers and employees.
- Support training plans; mentor new hires by guiding them through departmental tasks, and evaluate their performance upon completion of the probation period before reporting to the Front Office Manager.
- Maintain close collaboration with other department leaders to enhance cross-training, feedback, and operational efficiency.
- Awarded Employee of the Year twice (2017 and 2018).

Main responsibilities:
- Develop and execute strategic sales plans.
- Analyze root causes of customer dissatisfaction and implement improvements to enhance sales performance.
- Provide weekly market insights and analysis to the Sales & Marketing Director.
- Translate documents assigned by Management.
- Establish and enforce departmental procedures to ensure efficient internal coordination and effective external communication.
- Collaborate with Account Executives and report directly to the Management.

fom@furamavietnam.com - 0905776220