Front Office Supervisor tại FURAMA RESORT DANANG

12/2016 → 1/2022 (5 năm 1 tháng)

Việt Nam

Main responsibilities: - Organize, manage, and monitor the daily operations of the Front Office Department. - Introduce and promote hotel products and services; respond to customer inquiries via phone and email. - Handle and resolve customer complaints in a professional manner. - Welcome delegations and VIP guests. - Take charge of group bookings, including check-in and check- out procedures; coordinate with group organizers to meet customer requirements. - Collaborate with the Sales and Accounting Departments to prepare and update Proforma Invoices for accommodation and other group-related services. - Manage cash and card transactions at the Front Desk; handle issues related to card payments between the customer’s bank and the hotel’s bank in accordance with agreed policies. - Issue VAT invoices and resolve any related issues after guest check-out. - Implement training programs and tools at the Front Desk to optimize room availability, revenue, pricing, and sales strategies to maximize occupancy. - Communicate and report regularly to the Front Office Manager on daily operations. - Participate in daily and monthly departmental meetings to review performance, share updates, and propose service improvements for both customers and employees. - Support training plans; mentor new hires by guiding them through departmental tasks, and evaluate their performance upon completion of the probation period before reporting to the Front Office Manager. - Maintain close collaboration with other department leaders to enhance cross-training, feedback, and operational efficiency. - Awarded Employee of the Year twice (2017 and 2018).

SALE EXECUTIVE tại AHACHAT CO. LTD

1/2022 → Hiện tại

Việt Nam

Main responsibilities: - Develop and execute strategic sales plans. - Analyze root causes of customer dissatisfaction and implement improvements to enhance sales performance. - Provide weekly market insights and analysis to the Sales & Marketing Director. - Translate documents assigned by Management. - Establish and enforce departmental procedures to ensure efficient internal coordination and effective external communication. - Collaborate with Account Executives and report directly to the Management.

Employee of the year

12/2018

Awarded Employee of the Year twice (2017 and 2018).

Lê Kim Phương - Front Office Manager

Furama Resort Đà Nẵng

fom@furamavietnam.com - 0905776220