Phạm Minh Quân
Guest Service Supervisor/Duty Manager
I am a hospitality supervisor with nearly a decade of experience in premium guest services and front office management. Throughout my career at Sedona Suites and Somerset Chancellor Court, I have developed a strong track record in service recovery, VIP relations, and inter-departmental coordination. Bilingual in English and Japanese, I am passionate about mentoring teams to provide exceptional guest experiences.
Thông tin cá nhân
Họ và tên
Phạm Minh Quân
Giới tính
Nam
Ngày sinh
28/02/1992
Địa chỉ
06 bau Cat 7 Str, Tan Binh Ward, Tan Binh District, Ho Chi Minh, Vietnam
Cập nhật
11/05/2026
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 5 đến 10 năm
Vị trí
Giám sát
Mức lương mong muốn
12 - 20 triệu
Nơi mong muốn làm việc
Tiếng Anh (Giỏi), Tiếng Nhật (Trung bình)
Ngoại ngữ
Tiếng Anh (Giỏi), Tiếng Nhật (Trung bình)
Công việc mong muốn
Mong muốn về công việc
To leverage 9 years of experience in Guest Relations and Front Office operations to ensure exceptional service for VIP and long-stay guests.
Kỹ năng
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Tin học văn phòng 100%
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Lắng nghe và xử lý tình huống 100%
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Giải quyết phàn nàn 100%
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upselling 80%
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English 100%
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Staff Mentoring & Training 100%
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Japanese 60%
Học vấn - Chuyên môn
Ho Chi Minh City University of Technology-HUTECH
English Study - Cao đẳng - 2012 - 2015
Focuses on mastering the English language for professional use in global industries.
Language Mastery: Advanced training in writing, speaking, and listening to ensure professional fluency. Professional Application: Specific focus on communication for business, tourism, and hospitality.
Kinh nghiệm làm việc
Guest Service Officer tại Somerset Chacellor Court
Hồ Chí Minh - 10/2015 - 11/2021
Focused on taking care of in-house guests and managing smooth check-in/check-out processes.
Managed internal paperwork, VAT invoicing, and handled phone inquiries.
Resident Service Supervisor tại Sedona Suites Ho Chi Minh City
Hồ Chí Minh - 4/2023 - 4/2026
Supervises overall activities within the department and ensures seamless communication between the Front Office and other
departments.
Greets and assists with check-in for VIPs and long-stay guests.
Handles guest and internal complaints efficiently to ensure satisfactory resolution.
Ensures the team delivers the brand promise and provides exceptional professional service.