Đinh Ngọc Kim Hoàng

-Provided consultation and sold hotel services including accommodation, F&B, and MICE to corporate clients, travel agencies, and group customers.

-Handled bookings for both group and individual guests from online and offline channels.

-Sourced and developed new clients in the travel agency and corporate segments.

-Maintained and strengthened relationships with existing partners to drive repeat business.

-Monitored customer demand through community channels (Facebook, Zalo, etc.) to identify potential leads.

-Coordinated with internal departments to ensure smooth service delivery for guests.

-Supported group clients during their stay when required.

-Participated in sales and marketing campaigns as assigned by the department.

-Conducted market and competitor research to provide updates to management.

-Proposed sales ideas and potential market opportunities when applicable.

-Reported work progress and performance to the line manager.

-Make quotation and negotiate with key accounts about shipping fee, situations, hub stations, regions

- Operate as the lead point of contact for any and all matters specific to GHN's key accounts (top e-commerce players in VN).

- Build and maintain strong, long-lasting customer relationships.

- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.

- Ensure the timely and successful delivery of GHN's solutions according to customer needs and objectives.

- Assist with high severity requests or issue escalations as needed.

- Daily/ Monthly/Quarterly/Yearly forecast the volume from the key accounts.

- Identify and grow opportunities to ensure growth volume/revenue of customers.

- Control incoming and outgoing goods at post offices in your managed area.

- Control the work quality of post office staff (mail carriers - tellers - post office managers), promptly detect violations to propose appropriate handling levels according to regulations.

- Synthesize and report the daily, weekly, and monthly situation to the head of the department and director.

- Coordinate with departments in the office and operations to solve arising problems related.

- Other tasks assigned by the manager.

- Make quotation & Operate as the lead point of contact for any matter related to Shopee Xpress key accounts.

- Coordinate with Operation teams to identify the issues & improve the processes to ensure the timely and successful delivery of Shopee Express solutions.

- Build and maintain strong, long-lasting customer relationships.

- Regularly forecast the volume from the key sellers.

- Identify and grow opportunities to ensure growth volume/revenue of accounts & develop a trusted relationship with them.

- Assist with high-severity requests or issue escalations as needed.

- Perform other duties as assigned by the line manager.

- Able to coordinate with cross-functional teams to identify issues and follow up on solutions.

- In-depth understanding of seller insights and ability to leverage these insights to build strong relationships with sellers.

- Driven to achieve team goals and transparent to share ideas to help the team improve performance.

- Receive requests, feedback, and questions from partners using shipping services through Zalo, Mail channels, and support to answer, resolve problems and provide solutions.

- Send reports and statistics to partners on each region's output, delivery rate, and shipping situation.

- Provide a plan to improve the issues that partners are not satisfied with to promote partners to increase the volume

- Discuss with the relevant departments the problems that partners often face in order to improve the bad aspects of the operation department.

-Contact and visit partners to listen to their needs and difficulties. Building trust, and creating close relationships with partners for long-term cooperation.

-Statistics and summarizing the team's work efficiency, offering solutions to improve and supporting the weak in the group to bring the team up to achieve high results at work.