Võ Triệu Gia Minh

• Managed classroom operations, ensuringhigh student attendance and consistent homework completion
• Coordinated with teachers to prepare instructional materials and organize group study sessions to support
student learningoutcomes
• Supervised and evaluated teaching assistants to maintain the quality and effectiveness of study sessions.
• Monitored student progress, prepared academic reports, and addressed student feedback to enhance the learning experience.

• Managed guest check-in and check-out procedures while delivering a smooth and welcoming guest experience.
• Promotedhotelservicesandtours,contributingtoguestsatisfactionandadditionalrevenuegrowth.
• Supported daily hotel operations and assisted in resolving operational issues across departments.
• Workedclosely withmanagement on daily operations, internal coordination, and branch support.
• Assisted in operating a 40-room residence serving both local and international guests.
• Maintained professional communication with guests and business partners through email and other communication channels.
• Supported inventory control, operational cost monitoring, and basic revenue management activities.
• Supported operational improvements and participated in company brand development activities.

• Delivered professional and personalized service to guests in a luxury hotel environment.
• Managed guest check-in/check-out procedures, reservations, room assignments, and payment processing
efficiently and accurately.
• Maintained guest information and reservation details through the hotel management system.
• Experienced in using Opera Cloud and HotelLink to support front officeand daily hotel operations.
• Assisted returning and VIP guests while maintaining high servicestandards and guest satisfaction.
• Handled guest inquiries, requests, and complaints professionally to ensure a smooth guest experience.
• Coordinated closely with Housekeeping, F&B, Concierge, Engineering, Guest Relations, and Finance departments to ensure seamless daily operations.
• Handled cashiering duties, daily reconciliation, and VAT invoice processing in accordance with hotel procedures.
• Supported operational problem-solving and contributed to maintaining the hotel’s professional image and service quality.