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Từ 3 đến 5 năm
Giám sát
Thỏa thuận
Tiếng Anh (Khá)
5 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Kĩ năng
Kinh nghiệm làm việc
ACADEMIC COORDINATOR tại TH Education
3/2023 → 9/2023 (6 tháng)
Việt Nam
• Managed classroom operations, ensuringhigh student attendance and consistent homework completion • Coordinated with teachers to prepare instructional materials and organize group study sessions to support student learningoutcomes • Supervised and evaluated teaching assistants to maintain the quality and effectiveness of study sessions. • Monitored student progress, prepared academic reports, and addressed student feedback to enhance the learning experience.
RECEPTIONIST – ASSISTANT FRONT OFFICE MANAGER tại Harry's Residence– TheZénith
11/2023 → 12/2025 (2 năm )
Việt Nam
• Managed guest check-in and check-out procedures while delivering a smooth and welcoming guest experience. • Promotedhotelservicesandtours,contributingtoguestsatisfactionandadditionalrevenuegrowth. • Supported daily hotel operations and assisted in resolving operational issues across departments. • Workedclosely withmanagement on daily operations, internal coordination, and branch support. • Assisted in operating a 40-room residence serving both local and international guests. • Maintained professional communication with guests and business partners through email and other communication channels. • Supported inventory control, operational cost monitoring, and basic revenue management activities. • Supported operational improvements and participated in company brand development activities.
FRONTDESK OFFICER tại Dusit Le Palais Tu Hoa
1/2026 → Hiện tại
Hanoi, Vietnam
• Delivered professional and personalized service to guests in a luxury hotel environment. • Managed guest check-in/check-out procedures, reservations, room assignments, and payment processing efficiently and accurately. • Maintained guest information and reservation details through the hotel management system. • Experienced in using Opera Cloud and HotelLink to support front officeand daily hotel operations. • Assisted returning and VIP guests while maintaining high servicestandards and guest satisfaction. • Handled guest inquiries, requests, and complaints professionally to ensure a smooth guest experience. • Coordinated closely with Housekeeping, F&B, Concierge, Engineering, Guest Relations, and Finance departments to ensure seamless daily operations. • Handled cashiering duties, daily reconciliation, and VAT invoice processing in accordance with hotel procedures. • Supported operational problem-solving and contributed to maintaining the hotel’s professional image and service quality.



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