Chang Thien An

Seeking a professional and growth-oriented workplace where I can apply my skills, gain practical experience, contribute to the company’s success, and continue developing my career.

Finding new customers
Providing services, taking care of customers
Check paperwork
Check Bills

Supported sales operations by maintaining strong client relationships and handling customer inquiries professionally.
Coordinated with internal departments to ensure smooth order processing and timely service delivery.
Assisted in preparing sales reports, quotations, and related documentation accurately.
Demonstrated strong communication and problem-solving skills in a fast-paced working environment.

Deliver exceptional guest service in a luxury 5-star hotel environment, ensuring smooth and efficient check-in/check-out operations.
Handle guest requests, complaints, and service recovery professionally to maintain high guest satisfaction.
Manage billing inquiries and payment discrepancies accurately while maintaining attention to detail.
Ensure compliance with Marriott LSOP and brand standards to deliver consistent service excellence.
Promote loyalty program enrollment and contribute to achieving high guest satisfaction scores.

Provided personalized service to VIP and high-profile guests with professionalism, discretion, and confidentiality.
Coordinated daily front office operations to ensure efficient workflow and seamless guest experiences.
Collaborated with senior management to develop and implement SOPs that improved operational efficiency.
Trained and mentored front office staff to enhance customer service quality and team performance.
Resolved guest concerns promptly and effectively, contributing to overall guest satisfaction.