Global Network Coordinator || International Sales Specialist tại Voltrans Logistics Co..LTD

9/2021 → 8/2022 (11 tháng)

HCM

Finding new customers Providing services, taking care of customers Check paperwork Check Bills

Sales Staff tại Evergreen Logistics Co., LTD

4/2023 → 7/2023 (2 tháng)

HCM

Supported sales operations by maintaining strong client relationships and handling customer inquiries professionally. Coordinated with internal departments to ensure smooth order processing and timely service delivery. Assisted in preparing sales reports, quotations, and related documentation accurately. Demonstrated strong communication and problem-solving skills in a fast-paced working environment.

Guest Experience Expert tại Vinpearl Landmark 81 Autograph Collection

8/2025 → 5/2026 (8 tháng)

HCM

Deliver exceptional guest service in a luxury 5-star hotel environment, ensuring smooth and efficient check-in/check-out operations. Handle guest requests, complaints, and service recovery professionally to maintain high guest satisfaction. Manage billing inquiries and payment discrepancies accurately while maintaining attention to detail. Ensure compliance with Marriott LSOP and brand standards to deliver consistent service excellence. Promote loyalty program enrollment and contribute to achieving high guest satisfaction scores.

Senior Receptionist tại Rex Hotel Saigon

7/2023 → 7/2025 (2 năm )

HCM

Provided personalized service to VIP and high-profile guests with professionalism, discretion, and confidentiality. Coordinated daily front office operations to ensure efficient workflow and seamless guest experiences. Collaborated with senior management to develop and implement SOPs that improved operational efficiency. Trained and mentored front office staff to enhance customer service quality and team performance. Resolved guest concerns promptly and effectively, contributing to overall guest satisfaction.

Rex Hotel Saigon - Employee of the year

7/2024

Employee of the year

Rex Hotel Saigon - Employee of the month

11/2024

Employee of the month

Rex Hotel Saigon - Employee of the month

4/2024

Employee of the month

Rex Hotel Saigon - Employee of the month

11/2023

Employee of the month