Dear Hiring Manager, I am writing to express my strong interest in the Operations Manager position at your esteemed property. With over 14 years of progressive leadership experience in luxury hotels, resorts, serviced apartments, and pre-opening projects, I am confident that my operational expertise, people leadership skills, and passion for hospitality would make a valuable contribution to your organization. Throughout my career, I have had the privilege of working with internationally recognized hospitality brands, including InterContinental Saigon, Sheraton Saigon, Caravelle Saigon, New World Phu Quoc Resort, Sherwood Suites Saigon, Liberty Central Saigon Centre, and most recently M Hotel Saigon. These experiences have provided me with comprehensive exposure to hotel operations, guest experience management, rooms division leadership, revenue optimization and service excellence. In my current role as Front Office Manager at M Hotel Saigon, I oversee Front Office, Reservations, Concierge, Security, and Guest Services operations. I have successfully implemented operational improvements, enhanced service standards and strengthened team performance through training and coaching programs. Previously, while serving as Front Office Manager and Acting Operations Manager at Sherwood Suites Saigon, I managed multiple operational departments including Front Office, Housekeeping and Restaurant operations. This role further strengthened my abilities in budget management, P&L oversight, interdepartmental coordination and strategic decision making. I am particularly drawn to your organization because of its commitment to delivering exceptional guest experiences and operational excellence. I am excited about the opportunity to contribute my leadership experience, operational knowledge and dedication to continuous improvement to help achieve your business objectives and elevate guest satisfaction. Thank you for considering my application. I would welcome the opportunity to discuss how my experience and leadership approach can contribute to the continued success of your property. I look forward to speaking with you. Yours sincerely, Than Trong Thuc Email: thomasthan8888@gmail.com Phone: +84 786 672 927