Nancy Hong

Directed overall resort operations, ensuring exceptional guest satisfaction and operational excellence.
Led all departments including Front Office, Housekeeping, Food & Beverage, Engineering, Sales & Marketing, and HR. Managed budgets, P&L, revenue growth, cost control, and financial performance.
Developed business strategies to maximize occupancy, and profitability.
Recruited, coached, and managed department heads and resort staff.
Led revenue management initiatives to maximize room and ancillary revenues.
Negotiated contracts with suppliers, vendors, and service providers to optimize costs.

Oversaw daily bar operations, ensuring high standards of customer service and efficiency.
rained and mentored staffs
Implemented inventory management practices that reduced waste by 15% while maintaining stock levels.
· Developed cocktail menus and promotions that increased bar revenue by 20% over six months.
Managed scheduling and staffing to optimize service during peak hours and special events.
Actively promoted responsible alcohol service and implemented staff training.
Employed social media platforms to engage with customers and promote bar specials.

· Oversaw daily operations of the shop, ensuring a high level of customer satisfaction through effective service and support.
· Developed and implemented visual merchandising strategies to enhance product presentation and drive sales.
· Trained and mentored staffs
· Managed inventory control processes, optimizing stock levels and reducing waste by implementing efficient ordering systems.
· Analyzed sales data and customer feedback to identify trends and inform strategic decisions for product offerings.
· Established strong relationships with suppliers to negotiate favorable terms and ensure the timely delivery of products.
· Resolved customer complaints promptly and effectively, transforming potential issues into opportunities for improvement.
· Maintained comprehensive knowledge of industry trends to remain competitive and responsive to customer needs.
· Monitored and managed shop budgets, controlling costs to maintain profitability while ensuring quality service.
· Conducted regular staff meetings to communicate goals, address concerns, and foster a positive team culture.
· Maintained a clean and organized shop environment, adhering to health and safety regulations to ensure customer and employee well- being.