Tobias Eugene Tyler
Hospitality Operations Manager
Hospitality & Guest Services Manager with over 10 years of leadership experience delivering exceptional guest experiences, leading diverse teams, and managing daily operations in fast-paced customer service environments. Experienced overseeing a 60-bed international guest house, supervising approximately 18 employees, and serving guests from around the world. Skilled in guest relations, staff development, online booking platforms, payroll, inventory management, and conflict resolution.
Thông tin cá nhân
Họ và tên
Tobias Eugene Tyler
Giới tính
Nam
Ngày sinh
22/07/1991
Địa chỉ
191 Đường Bùi Thị Xuân, Lâm Viên - Đà Lạt, Lâm Đồng
Cập nhật
20/07/2026
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 5 đến 10 năm
Vị trí
Trưởng bộ phận/ Trưởng phòng
Mức lương mong muốn
3 - 5 triệu
Nơi mong muốn làm việc
Tiếng Anh (Khá)
Ngoại ngữ
Tiếng Anh (Khá)
Công việc mong muốn
Mong muốn về công việc
Kỹ năng
Học vấn - Chuyên môn
Kinh nghiệm làm việc
Department Manager tại Nike
NN - 5/2022 - 5/2024
• Led daily retail operations.
• Trained and mentored staff.
• Improved team performance and customer service.
Hospitality & Guest Services Manager tại Step Inn Guest House
Kuala Lumpur, Malaysia - 5/2024 - Hiện tại
• Manage daily operations of a 60-bed international guest house.
• Lead and develop a team of approximately 18 employees through recruitment, onboarding, scheduling, coaching, and training.
• Oversee reservations, check-ins, check-outs, refunds, and guest issue resolution.
• Manage listings across Booking.com, Airbnb, Agoda, Expedia, Hostelworld, and other travel platforms.
• Handle cash management, inventory control, purchasing, and payroll support.
• Build partnerships with local tourism providers to enhance guest experiences.