Lê Bảo Trung

Managed hotel allocations and reservations for the Russian and CIS markets.
Coordinated closely with hotels and partners to ensure seamless guest arrivals and reservation accuracy.
Ensured booking accuracy by verifying reservation details before confirmation.
Provided post-arrival customer support throughout guests' stay in Vietnam.
Forecasted booking trends to support commercial planning. Resolved operational and reservation-related issues to maintain partner satisfaction.

Managed Domestic, Inbound and MICE segments.
Led and developed sales strategies to drive occupancy and revenue performance.
Led inbound sales team activities covering international FIT/leisure and especially MICE groups.
Achieved consistent annual growth of 5–10% across assigned markets.
Managed annual Inbound segment revenue contributing approximately 50% of total resort revenue.
Developed and implemented annual commercial plans, including new-season wholesale contracts, promotional strategies and tactical offers to drive revenue growth.
Worked closely with Revenue, Reservations and Operations teams to maximize ADR, occupancy and guest satisfaction. Built and strengthened strategic partnerships with key DMCs and travel agencies, keeping the resort on preferred lists of key accounts such as EXOTISSIMO, Asian Trails, Trails of Indochina, Khiri Travel, Asco Lotus and others.
Expanded B2B distribution through G2 FIT Bookings, Tourmind and Ohmyhotel, diversifying the market segment.
Developed and executed sales plans to drive room and F&B revenue in line with monthly, quarterly and annual revenue targets.
Negotiated commercial agreements and conducted market analysis to proactively and flexibly identify new business opportunities and optimize sales performance.