Tran Phuong Ngan

As an energetic and hardworking individual, i am always asking myself non stop learning. currently seeking a new challenge in a dynamic work environment especially in advertising such as the hotel to widen my knowledge, sharpen my skill set and contribute my professionally. in addition, with ability to work clamly under pressure and can-do spirits will contribute to company, especially account team in archieving its strategic goals.

Major in: Bussiness Administration

Nova Hospitality
- Wonderland Resort Phan Thiet 4*
- K-Town Resort Phan Thiet 4*
- Minera Hot Spring Binh Chau 4*
- Seava Ho Tram 4*
- Azerai Can Tho (New name Legacy Mekong) 5*
And Leader OTA Nova Dream & Nova Cruise

- Effectively managing the hotels' website traffic, along with platforms such as Agoda, Booking.com, Ctrip, Mr & Mrs Smith, Webbeds, and Parks tickets for sites like Klook, KKday, Vnpaid...
- Responsible for setting up OTAs for Water park, Theme park, Zoo, Family Entertainment Center (FEC), and Snowworld and supporting the team in project setups.
- Maximizing market revenue potential through sourcing deals and effectively marketing specific opportunities.
- Implementing new deal structures, opening and closing inventory on OTA extranets and Channel Manager, maintaining competitive rates and availability across all OTA channels.
- Negotiating commission levels and deals, finalizing contracts with suppliers (OTAs, Affiliate marketing, Groupon, etc.).
- Controlling and monitoring all online channels (including OTAs, B2B, Brand site) to optimize hotel revenue.
- Managing and developing online promotions for room sales.
- Conducting competitive intelligence and making recommendations to the DOSM to maximize online opportunities.
- Assisting DOSM in preparing sales budgets and targets, market mix, sales & marketing plans, performance, production, and management reports, etc.
- Developing all online opportunities to build the hotel's brand.
- Building and maintaining relationships with partners.
- In charge of Nova Cruise, managing the sale of yachts and canoes.
*Revenue Goal for Minera Resort:
- Aiming to increase revenue for Minera Resort in 2024 from 2% to 10% compared to 2023 by:
+ Creating diverse service packages, integrating onsite recreational activities.
+ Enhancing promotion on online platforms and social media to attract more guests.
+ Establishing partnerships with local businesses to develop customer incentive programs for the resort.

TTC Hospitality Hotel
- TTC Imperial Hue 5*
- TTC Angkor - Campuchia 4*
- TTC Premium Hoi An 5*
- TTC Deluxe Airport 4*
- TTC Van Phong Bay 5*
- TTC Premium Phan Thiet 4*
- TTC Michelia 5*
- TTC Ninh Thuận 3.5*

Senior Manager Ecommerce
03/2023 – 11/2023
• Effectively managing the hotels' website traffic, Agoda, Booking.com, Expedia, Ctrip, Mytour…
• Responsible for maximizing revenue potential of market through sourcing of deals and effectively market on specific opportunities Implementing new structure of deals, Open and close Inventory on OTA extranet and Channel Manager, GDS system and maintain the competitive rate and availability for all OTA channel.
• Negotiating commission level & deals, finalizing the contract with supplier (OTA, Affiliate marketing, Groupon...)
• Controlling and monitoring all online channels (including OTAs, B2B, Brand site) to optimize hotel revenue.
• Managing and developing online promotions for room.
• Handles competitive intelligence and makes recommendations to the DOSM to maximize opportunities online.
• Assist DOSM in preparing sales budget and targets, market mix, sale & marketing plan, performance, production, and management report, etc.,
• Developing all online opportunities to build hotel's brand.
• Develop and maintain relationship with partner.

Cititel Hotels Group 7 hotels
- Cititel Central Saigon 3*
- Cititel Parkview Saigon 3*
- River Prince Dalat 3*
- Cititel Ben Thanh Saigon 4*
- Grand Cititel Central Saigon 4*
- Grand Cititel Danang 4*
- Grand Cititel Hanoi 4*

E-commerce Manager & Revenue Manager.
02/2019 – 31/03/2022
• In charge of setting up, loading of PMS and all other booking channels, the ongoing update of pricing and availability strategy
• Recommend and establish direct sales /own websites and OTA pricing strategies according to the property's statistics and marketplaces analysis. - Get increase 7% on ADR on 2019 versus 2018 Approve and implement selling strategies for group proposals (travel agent and corporate...)
• Supervise reservation team and organization to ensure this first point of contact for guest is delivering a quality of service whilst respecting set targets. successfully reorganization Reservation team (restructure the team, SOP....)
• Training and Coach the reservation staff, set up and monitor action plan, targets and scoreboards to further improve team productivity, performance, and quality of service
• Maintain a close relationship with all department of property, especially the Front Office, and House Keeping... Develop and maintain a good relationship with OTA TA/TO partner, clients, sister property's employees, owning company.
• Implement all Reservations related activities on Pre-Opening period Directly manages online travel agencies which is B2B and B2C module sale, fully implement, control and manage the operating system, configure room type, rate code, on PMS and OTA extranet.
• Effectively managing the hotels' website traffic, Agoda, Booking.com, Expedia, Ctrip, Mytour, Traveloka…
• Responsible for maximizing revenue potential of market through sourcing of deals and effectively market on specific opportunities Implementing new structure of deals.
• Negotiating commission level & deals, finalizing the contract with supplier (OTA, Affiliate marketing, Groupon...)
• Controlling and monitoring all online channels (including OTAs, B2B, Brand site) to optimize hotel revenue.
• Managing and developing online promotions for room.
• Handles competitive intelligence and makes recommendations to the DOSM to maximize opportunities online.
• Assist DOSM in preparing sales budget and targets, market mix, sale & marketing plan, performance, production, and management report, etc.,
• Developing all online opportunities to build hotel's brand.
• Develop and maintain relationship with partner.

Alagon Hotels & Spa Group 6 hotels
- Alagon Zen 4*
- Alagon D’antique 4*
- Alagon Saigon 3*
- Alagon Central 3*
- Alagon City 3*
- Alagon Western 3*

E-commerce Manager
2014 – 01/2019
• Effectively managing the hotels' website traffic, Agoda, Booking.com, Expedia, Ctrip, Mytour…
• Responsible for maximizing revenue potential of market through sourcing of deals and effectively market on specific opportunities Implementing new structure of deals, Open and close Inventory on OTA extranet and Channel Manager, GDS system and maintain the competitive rate and availability for all OTA channel.
• Negotiating commission level & deals, finalizing the contract with supplier (OTA, Affiliate marketing, Groupon...)
• Controlling and monitoring all online channels (including OTAs, B2B, Brand site) to optimize hotel revenue.
• Managing and developing online promotions for room.
• Handles competitive intelligence and makes recommendations to the DOSM to maximize opportunities online.
• Assist DOSM in preparing sales budget and targets, market mix, sale & marketing plan, performance, production, and management report, etc.,
• Developing all online opportunities to build hotel's brand.
• Develop and maintain relationship with partner.

• In charge of setting up and loading of PMS and all other booking channels, the ongoing update of pricing and availability strategy.
• In charge of OTA accounts, CORP and TA accounts and direct sales channels.
• Recommend and establish direct sales /own websites and OTA pricing strategies according to the property's statistics and marketplaces analysis.
• Approve and implement selling strategies for group proposals (travel agent and corporate...).
• Supervise reservation team and organization to ensure this first point of contact for guest is delivering a quality of service whilst respecting set targets. successfully reorganization Reservation team (restructure the team, SOP....) .
• Training and Coach the reservation staff, set up and monitor action plan, targets and scoreboards to further improve team productivity, performance, and quality of service.
• Maintain a close relationship with all department of property, especially the Front Office, and House Keeping... Develop and maintain a good relationship with OTA TA/TO partner, clients, sister property's employees, owning company.

• Manage all reservation activities with 2 team members.
• Dealing with direct guest/partner all related to booking accommodation, transportation, complaint.
• Check the following days arrival report to make sure all information are accurate on PMS.
• Maintaining excellence in customer service to the internal/external guest.
• Promoted from Reservation Clerk.

• Recruitment :
o Posting job ads and organizing resumes and job applications.
o Screening candidates and drawing up shortlist of candidates to interview.
o Scheduling job interviews and assisting in interview process.
o Recruiting and interviewing potential applicants on experience, skills, and education.
• Payroll and Benefits Administration :
o Distributing and preparing payments, including calculating overtime, shift payments, incentive schemes and bonuses, maintaining payroll records. Ensure that the payroll is processed timely & accurately.
o Prepare labor contract and appendix.
• Record Maintenance :
o Maintaining current HR files and databases.
o Updating and maintaining employee benefits, employment status, and similar records.
• Administrative tasks :
o Processing incoming mail.
o Setting appointments and arranging meetings for CEO.
o Management of office equipment.

ngan.nguyenphuc@novaservice.com.vn - 0938385622

chenfangyin0202@gmail.com - 0919696171

dosm@ttchotels.com - 0766608686

dosm@alagonhotels.com - 0909750908