Tran Phuong Ngan

As an energetic and hardworking individual, i am always asking myself non stop learning. currently seeking a new challenge in a dynamic work environment especially in advertising such as the hotel to widen my knowledge, sharpen my skill set and contribute my professionally. in addition, with ability to work clamly under pressure and can-do spirits will contribute to company, especially account team in archieving its strategic goals.

Major in: Bussiness Administration

BelGroup Hospitality
- Bel Marina Hoi An 5*
- The Signature Hoi An 5*
- Sen Village Hoi An 5*
- Legacy Hoi An 5*
- Emerald Hoi An 4*
- Shining Hoi An 4 *
- Lantern Hoi An 4*
- Holiday Beach Da Nang 4*
- Yarra Da Nang 4*
- Serene Da Nang 4*
- Vesna Nha Trang 5*
- Emerald Bay Nha Trang 4*
- Libra Nha Trang 4*
- Phu Hai Resort Beach & Spa 5*

Key Responsibilities
- Led digital distribution strategies across a portfolio of 14 hotels, managing 10 B2C OTA channels, 25 B2B OTA partners, and 40 offline B2B partners.
- Managed pricing, inventory, rate parity, and promotional campaigns through OTA extranets and Channel Manager platforms.
- Developed commercial strategies and digital campaigns to maximize online revenue and market share.
- Analyzed market trends, competitor performance, and channel production to identify business opportunities.
- Negotiated commercial agreements, commission structures, and partnership opportunities with OTA and distribution partners.
- Prepared executive reports, revenue forecasts, and commercial insights for the Director of E-Commerce.
- Collaborated with Revenue, Sales, Marketing, and Operations teams to improve commercial performance.
- Led new hotel onboarding, channel integrations, and distribution system implementation across the group.

Key Achievements
- Achieved 10–14% YoY revenue growth through strategic campaigns and revenue optimization.
- Exceeded revenue budget by 10–20% for six consecutive months in the first half of 2026.
- Managed a regional distribution network of 75+ online and offline partners.

Azerai Can Tho 5*
Wonderland Resort Phan Thiet 4*
K-Town Resort Phan Thiet 4*
Minera Hot Spring Binh Chau 4*
Seava Ho Tram 4*
Royal Mansion 5*
And Leader team Nova Dream (Parks) & Nova Cruise

Key Responsibilities
- Led digital distribution and e-commerce strategies across hotels, resorts, theme parks, and cruise businesses.
- Managed OTA, B2B, affiliate, and direct distribution channels, ensuring pricing competitiveness and inventory optimization.
- Developed promotional campaigns, commercial initiatives, and distribution strategies to maximize online revenue.
- Negotiated commercial agreements and strengthened partnerships with OTA, affiliate, and distribution partners.
- Monitored market trends, competitor activities, and channel performance to identify revenue opportunities.
- Prepared revenue analysis, forecasts, and commercial reports to support business decisions.
Supported new business projects, online channel setup, and digital distribution expansion.

Key Achievements
- Increased OTA revenue contribution for Wonderland Resort and K-Town Resort from approximately 1% to 15–20% through optimized distribution strategies and promotional campaigns.
- Improved OTA revenue contribution for Minera Hot Springs and Seava Ho Tram from approximately 20% to 25–30% by enhancing online visibility and commercial initiatives.
- Developed commercial packages and partnership programs to drive incremental revenue for Minera Hot Springs.
- Expanded digital distribution across hospitality, entertainment, and cruise businesses.

TTC Hospitality Hotel
- TTC Imperial Hue 5*
- TTC Angkor - Campuchia 4*
- TTC Premium Hoi An 5*
- TTC Deluxe Airport 4*
- TTC Van Phong Bay 5*
- TTC Premium Phan Thiet 4*
- TTC Michelia 5*
- TTC Ninh Thuận 3.5*

Key Responsibilities
- Managed digital distribution and OTA performance across an 8-hotel portfolio.
- Optimized pricing, inventory, promotional campaigns, and online visibility to maximize revenue.
- Negotiated commercial agreements with OTA and distribution partners.
- Monitored market trends, competitor pricing, and channel performance to identify revenue opportunities.
- Prepared revenue analysis, forecasts, and management reports.
- Collaborated with Sales, Revenue, and Marketing teams to improve commercial performance.
- Built and maintained strong relationships with OTA partners and key distribution channels.

Cititel Hotels Group 7 hotels
- Cititel Central Saigon 3*
- Cititel Parkview Saigon 3*
- River Prince Dalat 3*
- Cititel Ben Thanh Saigon 4*
- Grand Cititel Central Saigon 4*
- Grand Cititel Danang 4*
- Grand Cititel Hanoi 4*

Key Responsibilities
- Led e-commerce and revenue strategy across a portfolio of 7 hotels.
- Managed OTA distribution, PMS, Channel Manager, and pricing strategies across all properties.
- Developed and implemented pricing strategies for direct booking channels, hotel websites, and OTA platforms based on market analysis and property performance, contributing to a 7% increase in ADR in 2019 compared with 2018.
- Approved and executed sales strategies for corporate and travel agent segments.
- Developed revenue strategies, promotional campaigns, and market segmentation plans to maximize occupancy and revenue.
- Reorganized reservation operations and implemented SOPs to improve efficiency and service quality.
- Trained and coached Reservation teams, establishing performance standards and improving productivity.
- Collaborated closely with Front Office, Sales, and Revenue teams to maximize commercial performance.
- Built and maintained strong relationships with OTA partners, travel agents, corporate clients, and distribution partners.

Alagon Hotels & Spa Group 6 hotels
- Alagon Zen 4*
- Alagon D’antique 4*
- Alagon Saigon 3*
- Alagon Central 3*
- Alagon City 3*
- Alagon Western 3*

Key Responsibilities
- Managed online distribution across 6 hotels, including OTA, direct channels, and B2B partners.
- Optimized pricing, inventory, and promotional campaigns to improve online revenue.
- Negotiated OTA contracts and maintained strong relationships with distribution partners.
- Monitored competitor performance and market trends to support pricing decisions.
- Prepared revenue reports, production analysis, and commercial recommendations.
- Collaborated with Sales and Reservation teams to improve online conversion and occupancy.
- Developed digital campaigns to strengthen brand visibility and market presence.

- Managed OTA, corporate, travel agent, and direct sales channels.
- Developed pricing and distribution strategies to maximize room revenue.
- Supervised reservation operations and ensured service quality standards.
- Coordinated with Front Office and Reservations to optimize room availability.
- Built relationships with corporate clients and travel agencies to increase business opportunities.
- Prepared sales reports and supported business development initiatives.

- Supervised reservation operations and guest communication.
- Managed booking accuracy and daily arrival reports.
- Promoted from Reservation Clerk to Reservation Supervisor.

- Recruitment and onboarding.
- Payroll administration.
- HR records and office administration.

dor.ho@belgroupvn.com - 0909822100

ngan.nguyenphuc@novaservice.com.vn - 0938385622

chenfangyin0202@gmail.com - 0919696171

dosm@ttchotels.com - 0766608686

dosm@alagonhotels.com - 0909750908