Nguyễn Ngọc Vũ
Director Of Room / Executive Assistant Manager
Accomplished Hospitality Executive with over 13++ years of progressive leadership across top-tier 5-star hotels and luxury resorts in Vietnam. Proven track record in managing large-scale Rooms Division operations (up to 1,000+ keys), driving RevPAR/ADR growth, optimizing departmental GOP, and implementing Forbes/LQA service standards. Recognized for strategic pre-opening expertise, cross-departmental alignment, cost control efficiency, and building high-performing operational teams.
Thông tin cá nhân
Họ và tên
Nguyễn Ngọc Vũ
Giới tính
Nam
Ngày sinh
18/06/1988
Địa chỉ
Nha Trang
Cập nhật
19/10/2026
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 10 đến 20 năm
Vị trí
Tổng giám đốc/ Giám đốc
Mức lương mong muốn
Thỏa thuận
Nơi mong muốn làm việc
Tiếng Anh (Giỏi)
Ngoại ngữ
Tiếng Anh (Giỏi)
Công việc mong muốn
Mong muốn về công việc
My career goal is to continue developing my knowledge, leadership skills, and professional experience in the hospitality industry by seeking opportunities at a well-established and professionally managed hotel or resort. I aspire to learn from experienced leaders, strengthen my operational and strategic management capabilities, and gain a deeper understanding of all hotel departments. In the long term, my ambition is to become a General Manager (GM), leading a team to achieve operational excellence, maximize business performance, enhance guest satisfaction, and create sustainable value for the organization.
Kỹ năng
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Quản lý 100%
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Quản lí thời gian 100%
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Lắng nghe và xử lý tình huống 100%
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Giải quyết phàn nàn 100%
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Kỹ năng bán hàng, phục vụ khách hàng 100%
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Training and Development 80%
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Tổ chức công việc 100%
Học vấn - Chuyên môn
Nha Trang University
Accountant - Đại học - 2008 - 2012
Kinh nghiệm làm việc
Front Office Manager tại AKYN Hospitality Group
Bà Rịa Vũng Tàu - 4/2024 - 12/2025
● Spearheaded full Front Office operations, elevating guest satisfaction scores (CSAT) and maintaining top TripAdvisor rankings for the property.
● Optimized Front Office operating expenses by 8% through workforce scheduling adjustments and inventory controls.
● Implemented structured monthly and on-the-job training programs for staff, improving service quality and reducing turnover rate.
Room Division Manager tại Costamigo by Best Western Premier Phan Thiết
Bình Thuận - 1/2026 - Hiện tại
● Operational Leadership: Rooms Division Management, Pre-opening Operations, SOP Development, Risk & Crisis Management.
● Financial & Revenue Acumen: Annual Budgeting & Forecasting, P&L Accountability, Cost Control, Yield Management, RevPAR Optimization.
● Service Excellence: Forbes Travel Guide & LQA Standards, Guest Experience Management, Quality Assurance, CSAT Optimization.
● Systems & People: Opera PMS, Smile, Fidelio, DiHotel, Team Coaching, Talent Acquisition & Retention.
Thông tin tham khảo
Mr. Nguyễn Đức Duy
GM - AKYN Hospitality Group
gm@akynhospitality.vn - (+84) 905 285 585