Phan Thị Thanh Mai

- Manager in Hospitality.
- Tourist.
- Education.
- Custome servive.
- Sale environment.

• Education level:
- The Bachelor of Business Administration.
- Computer Technician Certificate.
- C English Level.
- Accounting Certificate.
- Sales-Marketing certificate.

- Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business.
- Services existing business through management of account bases.
- Sell all facets of the hotel.
- Develop and maintain a regular pattern of sales calls, meeting with principals of target market.
- Provides direction on, and conducts market research and analysis.
- Develops and maintains contact with business generators, meeting and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts.
- Departments and other producers closely allied to Hotel business
- Builds profile within local market place through attendance at various events and local market place
- Conduct client interviews
- Entertain clients
- Monitors existing business and inputs into sales strategy meetings to maximize business.
- Grows existing business and establishes and pursues leads which will develop business
- Interfaces with operations on a timely basis
- Assists with the preparation of new products and services Assists in the evaluation of sales and marketing activities
- Analyses sales mix and likely impact on hotel goals
- Assists with the preparation of new products and services
- Assists in the evaluation of sales and marketing activities.

- Implement advertising business strategies for existing products & new products of the hotel.
- Support, provide tourist information to visitors.
- Responsible for promoting room sales in online channels: agoda, booking, expedia ...
- Proposals give ideas to boost sales such as promotion and discount programs.
- Coordinate with relevant departments to serve customers best.
- Making quotes, sales letters, drafting & managing contracts.
- Exchanging and negotiating terms in contracts & signing contracts with customers.
- Actively ask customers' opinions, solve problems and incidents arising during the contract implementation time.
- Combined with tracking accountants, urging debt collection.
- Care and development of relationships with old customers, strategic customers.

* Sales manager at Homelike hotel-apartment.
- Implement advertising business strategies for existing products & new products of the hotel.
- Support, provide tourist information to visitors.
- Responsible for promoting room sales in online channels: agoda, booking, expedia ...
- Proposals give ideas to boost sales such as promotion and discount programs.
- Coordinate with relevant departments to serve customers best.
- Making quotes, sales letters, drafting & managing contracts.
- Exchanging and negotiating terms in contracts & signing contracts with customers.
- Actively ask customers' opinions, solve problems and incidents arising during the contract implementation time.
- Combined with tracking accountants, urging debt collection.
- Care and development of relationships with old customers, strategic customers.