Lê Ngọc Liên

I have had extensive work experience in F&B, the retail sector and Hospitality industries, giving me varied skills and the ability to work with many different types of people. Employs excellent leadership skills and multi-tasking strengths. Demonstrated ability to improve store operations, increase top line sales, and reduce costs that I can bring the most value to the Company.

I am a conscientious person who works hard and pays attention to detail. I'm flexible, quick to pick up new skills and eager to learn from others. I also have lots of ideas and enthusiasm. I'm keen to work for a company that the superiors and I have the same target that develop company, achieve sale target, KPI, make customer highly satisfied and develop staffs

I am seeking to work in an environment that will challenge me further; while allowing me to contribute to the continued growth and success of the organization. Obtain a position that will provide me the ability to apply my sales and work experience to a growing industry. Look forward to working with a company that promotes quality products and services; and provides me with the opportunity to meet and exceed assigned sales goals. Consultative selling approach coupled with the energy and drive as an individual contributor with minimal supervision or team selling environment. Experience with quotas ranging from 2 billion per month to 28 billion per year, 10% to 15% comparation sale per next year with excellent attainment.

Job Purpose

Responsible for managing the overall function of the store to successfully deliver store’s KPIs. To enhance customer satisfaction, meet sales and profitability goals, manage staff effectively and taking care of the day to day operations of the store and ensures max store profitability.

Responsibilities

Sales Management

• Manage the store performance to achieve target of sales and all KPIs related to sales
• Communicate goals, sales plans, and sales results to employees in the field
• Monitor sales target by daily, weekly, monthly, quarterly and annually
• Analyze sales and do the action plan and ensure team is well communicated
• Plan for promotion and sales target achievement with superior
• Develop and arrange promotional material and in-store displays
• Responsible for cost control at the company level
• Manage monthly and annually budget that received from superior
• Communicate goal, cost control plan and results to employees
• Define and control the factors to achieve the target

Inventory management

• Monitor store inventory by weekly basis as company KPI
• Communicate budget, inventory control plan and results to Management Team
• Ensure inventory is always accuracy by strictly comply to Operations Inventory Procedure such as Gap Check, Cycle Count, Stock Adjustment and Stock Take
• Store document management
• Prepare and monitor subordinates' work on the document in accordance with Operations
• Procedure/Guidelines, such as sales recording, money depositing, goods ordering/ receiving /returning and writing off
• Review the principles and practices of the Operation Manual, ensuring that all staffs are able to follow correctly
• Introduce and support the documentation required by the company to staff
• Action plan is in place and ensure
• Prepare a weekly roster for the staff team is well communicated
• Analyze store performance (Store Operating Profit)
• Analyze performance from Store Operating Profit report (SOP) with superior
• Action plan is in place

Meeting and communicating

• Attend Operations meeting such as Store Manager Meeting to acknowledge company strategy, policies, goals, performance and so on
• To do internal store meeting/communicating with team to ensure employee know goals, KPIs, store performance, news, action plans and so on
• Collaborate with Management Team to support work or solve problems
• Collaborate with other departments to support store team in order to improve sales, improve productivities, work effectively and efficiency, deliver better services or to solve problem
• People management and people development
• Work with HR to close turnover gap
• Do exit interview for all resigned staff
• Manage duty roster effectively
• Introduce and teach staff of work skills, services, and periodic follow-up

Performance review

• Analyze KPI results for each half year and annual
• Analyze the defects and correct them for any non-performance
• Evaluate the subordinate half year and end year
• Advise and comment for subordinators’ improvement
• Maintain store standard and merchandise standard
• Check and maintain working standards follow by Operations Manual
• Store asset and equipment are in good condition
• Plan, manage, and store arrangement for the promotion by follow promotion guideline
• Merchandise are displayed properly following store Planogram

Job Purpose

• Planing and Cooperating with other departments in company for making Beverages Menu, uniforms, marketing program etc. Follow timeline, deadline with other departments for setting up New Coffee Shops.

Responsibilities

• Plan, schedule all tasks and work with relating departments for starting up New Coffee Shop.
• Research ang analyze market, develop beverages for building up and opening New Stores…
• Study and test recipes to develop the beverage list for a King Coffee shops, focus on the menu that adapt the trend such as Frappe, Fruit Juices, Mojito, Milk Tea, Italian Coffee and Vietnamese Coffee Beverage Groups...
• Source suppliers about beverage raw material, bar tools and store equipment
• Do beverage menu cost
• Make Beverage BOM
• Work with Marketing department for taking beverages photos and Menu design and Store Opening promotion flyers
• Work with Purchasing department for producing uniform, buying beverage raw material and store packaging
• Work with IT department for setting up Menu and Operation function in POS and ERP
• Recruit and train new staffs to the standards
• Set up beverage bar equipment and tools

Job Purpose

• Responsible for managing the overall function of the store to successfully deliver store’s KPIs. To enhance customer satisfaction, meet sales and profitability goals, manage staff effectively and taking care of the day to day operations of the store and ensures max store profitability.

Responsible of the restaurant

• Responsible of the relations between the personnel and the general management.
• In charge of the quality of all services provided to the guests.
• Manages the guest satisfaction efforts of F&B departments.
• Supervises operations of his/her outlets.
• Control the hygiene in all working areas; equipment and materials.
• Control the storage, stock and consumption of the goods.
• Control the reservations at the restaurant and transmit the information to the kitchen.
• Maintain the costs of production low while increasing guest satisfaction.
• Assists Management in writing all policies and procedures.

For the staff:

• Recruit, train, supervise and discipline all staffs.
• Complete and conduct performance evaluations for all employees.
• Forecast necessary staffing and its related expenditure to get the job done well.
• Develop the positive attitude, job skill, knowledge, autonomy and creativity of the staff.
• Adapt to their capacities and aptitudes.
• Respect the needs and individuality of the staff.
• Develop their self-confidence.
• Control the daily operation.
• Prepare a weekly roster for the staff team is well communicated
• Set an example and ensure that staff adheres to dress code and behavior as well as hygiene standards.

For guest satisfaction:

• Develop products / services to suit the needs of the different types of clients.
• Monitor performances of sales outlets and report to the management.
• Develop promotion and event nights to satisfy the needs of the guests.
• Ensure that all guests leave restaurant with highly satisfaction.
• Perform other duties as assigned.

• Deliver excellent service to ensure high levels of customer satisfaction.
• Hire, train, and oversee new staff.
• Respond to customer complaints and concerns in a professional manner.
• Ensure store compliance with health and safety regulations.
• Develop and arrange promotional material and in-store displays.
• Undertake store administration duties such as managing store budgets and updating financial records.
• Monitor inventory levels and order new items.
• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
• Ensure high levels of customers satisfaction through excellent service
• Complete store administration and ensure compliance with policies and procedures
• Maintain outstanding store condition and visual merchandising standards
• Conduct personnel performance appraisals to assess training needs and build career paths
• Deal with all issues that arise from staff or customers
• Be a shining example of well behavior and high performance
• Direct and oversee the recruitment, selection, training and development of staff to build and sustain a high performing team
• Performance manage staff including appraisals, disciplining, counseling, coaching, motivation and mentoring
• Ensure compliance with all labor laws and regulations
• Promote collaboration between staff members to develop a productive work environment
• Schedule and assign employees to meet operational requirements and maximize productivity

thanhhuy.nguyen@sol.com.vn - 0907416641

ngoc.nguyen@baozi.vn - 0939100966

ngocpham.hoson@gmail.com - 0936295394