Operation Manager ( GM Outlets) tại QUI - Cuisine · Mixology Nha Trang | VISE Hospitality

12/2019 → Hiện tại

Nha Trang

- Reports directly to the COO. - Responsible for monitoring, managing and operating the daily operations of the Restaurant as well as managing the quality of food and beverages. - Responsible for speak with any authority if needed, showing license, staff license, any legal documents asked from the authorities. - Implement control procedures to minimize errors, fraud and waste. - Implement and maintain training systems to ensure that associates have the necessary framework and skills to perform their job efficiently and effectively. - Assists with the strategic direction for the areas of responsibility and proactively conveys guidelines for staff that meets and exceeds standards. - Coach and train on policies and procedures. - Train employees in the performance of their duties. - Perform employee evaluation and manage all issues related to attendance records and Workday in general. - Analyse financial reports on a daily, monthly, and yearly basis. - Identify and implement cost-cutting measures and initiatives. - Recommend / implement incentive programs within the outlets in conjunction with the Operation Director to address reducing costs and/or increasing revenues. - Other tasks when assigned.

Business Consultant ( Freelancer ) tại EATRANG Food & Coffee

6/2019 → 12/2019 (5 tháng)

Nha Trang

- Consulting ideas for the owner. - Search supplier for the owner. - Supervision of construction progress. - Representing negotiating for owner with partners. - Collaborate with department managers to build coffee bistro processes, regulations, and recipes. - Build business plans, advertising for brands - Training skill for team manager. - Training skill control cost, cargo and revenue every month. - Responsible for all activities until opening with the owner.

Franchise Operation Manager (Franchisee) tại MUONG THANH GROUP

10/2018 → 5/2019 (7 tháng)

Nha Trang

- Establish a franchise department - Incharge 4 brands of franchisee: Highlands Coffee, Hotpot Story, King BBQ, King A la carte. - Building operating procedures for Franchise department. - Ensure the franchisor's service standards and at the same time meet the standards of Muong Thanh Group. - Contract negotiation with Franchisor partner. - Make monthly, quarterly and yearly plans for revenue and marketing. - Control cost and revenue every month. - Control cargo monthly. - Training skill for team manager. - Reporting of performance and responsible to the Group President.

Food & Beverage Manager tại Vinpearl Nha Trang

5/2018 → 9/2018 (4 tháng)

Nha Trang

- Incharge 6 Restaurant, 22 Fast Food shop included kitchen and 15 Vending machines with more 350 employee. - Setup F&B food court outlets - Building operating procedures for food count outlets - Responsible for all daily operations of the Food and Beverage Department. - Make annual plans for the Food and Beverage Department - Introducing new ideas to help the hotel grow better of service and revenue. - Make and run events to up revenue. - Control cost and revenue every month and year - Control cargo monthly. - Report to General Manager - Training skill for team member. - Support for colleagues of other department.

Outlets Manager tại DUYEN HA RESORT

5/2017 → 5/2018 (1 năm )

Nha Trang

- Pre-opening team - Make annual plans for the restaurant. - Introducing new ideas to help the hotel grow better of service and revenue. - Make and run events to up revenue. - Control cost and revenue every month and year - Control cargo monthly. - Report to Manager frequently. - Handling the guest complaints. - Trainning skill for team member. - Support for colleagues of other department. - Follow the standards of resort. - Attention to feel about the service of guest. - Ensure the highest guest satisfaction after leaving the restaurant.

Supervisor tại InterContinental Nha Trang

8/2014 → 5/2017 (2 năm 8 tháng)

Nha Trang

- Run events to up revenue. - Control cargo monthly. - Introducing new ideas to help the hotel grow better of service and revenue. - Report to Manager frequently. - Handling the guest complaints. - Completion of IHG training. - Support for colleagues of another department. - Follow the standards of the brand. - Attention to feel about the service of guest. - Ensure the highest guest satisfaction after leaving the restaurant.

CRAIG A. HICKS - Operation Director

VISE HOSPITALITY

craig.hicks@visehospitality.com

NGUYEN THI THAI HANG - HR Manager

VISE HOSPITALITY

hang.nguyen@visehospitality.com