Operation Manager ( GM Outlets) tại QUI - Cuisine · Mixology Nha Trang | VISE Hospitality

12/2019 → Hiện tại

Nha Trang

- Responsible for monitoring, managing and operating daily operations including managing quality food and beverage. - Responsible for speak and working with agencies and departments on legal documents procedures, operating licenses, etc. asked from the authorities. - Make business plan overall. - Analyze monthly, quarterly and annual financial reports. - Implement control procedures to minimize errors, fraud and waste. - Support the strategic development direction for the COO in the areas of responsibility and proactively communicate instructions to the staff to achieve and exceed the set goals. - Identify and implement cost reduction in operation. - Training professional skills for subordinates. - Perform employee reviews and manage all HR related issues. - Propose and implement promotions to increase revenue. - Other tasks - Report directly to COO.

Freelance Consultant tại EATRANG Food & Coffee

6/2019 → 12/2019 (5 tháng)

Nha Trang

- Consulting business ideas for investors. - Representing the investor to negotiate with partners. - Searching for suppliers for investors. - Monitoring construction progress. - Coordinate with department manager to build SOP, regulations, recipes of food & beverage for restaurant & coffee model. - Build business plans, advertising for brands - Training skill for team manager. - Training skill control cost, cargo and revenue. - Responsible for all activities until the opening with the investor.

Franchise Operation Manager tại MUONG THANH GROUP

10/2018 → 5/2019 (7 tháng)

Nha Trang

- Establishment of a franchise department consisting of the following departments: administrative personnel, Sales & Marketing, accounting and operation department. - Negotiate contracts with franchisor partners. - In charge of 4 franchised brands: Highlands Coffee, Hotpot Story, King BBQ, King A la carte. - Build process and operating model for franchise department. - Ensure the franchisor's standards and at the same time meet the standards of Muong Thanh Group. - Build business plan for each brand. - Control costs and revenue for each brand. - Control the goods of the whole chain. - Analyze financial reports for each brand. - Build plan to maximize profits and reduce costs for each brand. - Training management skills for restaurant managers. - Report activities and be responsible to the Chairman of Muong Thanh Group.

Culinary Manager tại Vinpearl Nha Trang

5/2018 → 9/2018 (4 tháng)

Nha Trang

- In charge of the F&B department: 6 restaurants (1 food court restaurant, 2 restaurants for group and 3 A la carte restaurants), 22 fast food stores and 15 vending machines with more than 350 Staff. - Set up Food court to diversify the operating model of the F&B department. - Responsible for all activities of the F&B department including kitchen and restaurant department. - Build operation procedures for each operation model. - Build business plan for the F&B department. - Propose new ideas to develop better services and revenue. - Work with Sales & Marketing to create events to increase revenue. - Control expenses and revenue periodically. - Control cargo periodically. - Analyzing financial reports periodically - Training skill for staff. - Support other department. - Report to General Manager.

Outlets Manager tại DUYEN HA RESORT

5/2017 → 5/2018 (1 năm )

Nha Trang

- Pre-opening team - Make annual plans for the restaurant. - Introducing new ideas to help the hotel grow better of service and revenue. - Make and run events to up revenue. - Control cost and revenue every month and year - Control cargo monthly. - Report to Manager frequently. - Handling the guest complaints. - Trainning skill for team member. - Support for colleagues of other department. - Follow the standards of resort. - Attention to feel about the service of guest. - Ensure the highest guest satisfaction after leaving the restaurant.

Supervisor tại InterContinental Nha Trang

8/2014 → 5/2017 (2 năm 8 tháng)

Nha Trang

- Run events to up revenue. - Control cargo monthly. - Introducing new ideas to help the hotel grow better of service and revenue. - Report to Manager frequently. - Handling the guest complaints. - Completion of IHG training. - Support for colleagues of another department. - Follow the standards of the brand. - Attention to feel about the service of guest. - Ensure the highest guest satisfaction after leaving the restaurant.

Employee of the Year

2/2016

Voted employee of the year

CRAIG A. HICKS - Operation Director

VISE HOSPITALITY

craig.hicks@visehospitality.com

NGUYEN THI THAI HANG - HR Manager

VISE HOSPITALITY

hang.nguyen@visehospitality.com