PHUNG THI THUY DUONG

I want to work in a dynamic, professional environment with high advancement opportunities.

Attend training programs on hospitality industry.

• Execute the directives of the CEO and senior leaders.
• Inspect operational quality, recruit personnel, and train employees.
• Develop plans to enhance the quality of hotel services.
• Adjust company regulations and legal frameworks to uphold the core cultural values of the business.
• Receive reports and evaluations from various departments within the company and directly propose solutions.
• Maintain, supervise, and motivate personnel during operations.
• Register the business location with the relevant authorities.
• Research and compare the quality of suitable supply sources.
• Contact local authorities to update information and ensure the hotel’s operations.

- Allocate rooms to expected arrivals
- Meeting and greeting clients
- Keeping the reception area tidy
- Appraise team’s performance and produce reports
- Take care partners’ request, bookings and paymen
- Answering and forwarding phone calls
- Train, direct the work of resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
- Direct recommend tours and travel services to foreign tourists: hotels, tours, flight tickets, visa services, car & boat rental …

- Expect and react promptly to guests’ requirements and inquires, actively listen and resolve guests’ complaints, issues, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
- Promote all amenities, conveniences and programs offered
- Appraise team’s performance and produce reports
- Examine activities logbook, assign tasks appropriately and implement control schedule
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns, and accepts hotel reservations.
- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Train, direct the work of resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
- Allocate rooms to expected arrivals after checking the guests preferences and special requests.
- Allocate rooms to expected arrivals after checking the guests preferences and special requests.
- Operates the equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb)
- Cross Check all billing instructions are correctly updated
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
- Take care partners’ request, bookings and payment

- Meeting and greeting clients
- Keeping the reception area tidy
- Issue VAY invoice for company
- Telephone Operator, responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns, and accepts hotel reservations.
- Take care request, bookings and payment
- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.

congthai@lcc.com.vn - 0901323685