NGUYỄN THANH HOÀNG

Tôi hiện đang là Trưởng Bộ Phận Lễ Tân với kinh nghiệm quản lý và phục vụ khách hàng chuyên nghiệp. Tôi mong muốn tìm kiếm một môi trường làm việc năng động, nơi tôi có thể phát huy tối đa kỹ năng lãnh đạo, giao tiếp và tổ chức, đồng thời đóng góp vào sự phát triển bền vững của công ty.

I am currently the Head of the Frontn Office Department with experience in professional customer service and management. I am looking for a dynamic work environment where I can fully utilize my leadership, communication, and organizational skills, while also contributing to the sustainable development of the company.

Quản lý nghiệp vụ lễ tân của các khách sạn Mường Thanh trong khu vực. Bao gồm Mũi Né, Đà Lạt, Nha Trang, Buôn Mê Thuột, Gia Lai.
Training, inspecting, and supervising the front office operations at 8
Muong Thanh hotels located in: Mui Ne, Da Lat, Buon Ma Thuot, Gia Lai,
and 4 hotels in Nha Trang.
Standardizing front office operations during the transition period from
Hoang Anh Gia Lai Hotel to Muong Thanh Grand Gia Lai, ensuring
smooth operations and compliance with service standards.

Promoted to Front Office Manager in May 2024 after demonstrating
strong leadership and operational excellence.
Successfully elevated the hotel’s TripAdvisor ranking from #64 in 2022
to #5 in 2023 through consistent service improvement and guest
experience initiatives.
Trained and coached a team of 18 front office staff in professional skills
and service standards.
One staff member won First Prize in the 2023 Front Office Skills
Competition, surpassing over 305 employees across the Group.
Mentored a front office supervisor through progressive roles including
Shift Leader, Assistant Front Office Manager, and finally Front Office
Manager at Muong Thanh Luxury Vien Trieu in May 2023.

Promoted to Front Office Manager after 10 months based on
performance and leadership.
Simultaneously took on the responsibility of overseeing the
Reservations Department, ensuring seamless coordination between
front office and reservations.
Supervised daily operations, guest service quality, and staff scheduling
to maintain smooth front desk performance.
Trained and mentored front desk and reservations staff to improve
efficiency and service standards.
Actively contributed to improving guest satisfaction scores through
personalized service and effective complaint resolution.

Took primary responsibility for front office operations, focusing on
welcoming and serving golf guests and long-term stay guests,
mainly Korean clients participating in golf training programs.
Specialized in handling high-end clientele with personalized,
discreet service tailored to VIP expectations.
Effectively managed guest records and reservations without the use
of hotel management software, demonstrating strong proficiency in
Microsoft Excel to track bookings, stay details, and guest
preferences.
Built strong relationships with affluent guests by providing
attentive, professional service and anticipating their needs.

Played a key role during the pre-opening phase, setting up front
office operations, SOPs, and interdepartmental coordination
processes.
Acted as Manager on Duty, ensuring smooth daily operations,
handling guest relations, and supporting departments during soft
opening and full launch.

Operated in a high-pressure environment with over 400 daily
check-ins and check-outs, supporting a hotel with a total capacity
of 1,000 rooms.
Coordinated cross-departmental teams to ensure smooth guest
flow, fast turnaround, and service consistency during peak periods.
Handled VIP arrivals, urgent guest issues, and service recovery with
professionalism, maintaining guest satisfaction amid high
occupancy rates.

Joined the pre-opening team as Telephone Operator Leader,
responsible for setting up internal communication procedures and
guest service protocols.
Promoted to Club Lounge Shift Leader during the pre-opening
phase of the 18th-floor Club Lounge, managing daily operations and
providing personalized service for VIP guests.
Cross-functional role, covering both Front Office and F&B
responsibilities, including guest check-ins, food & beverage service,
and ensuring a seamless luxury experience for club-level guests.

Performed multiple roles across the Food & Beverage department,
including bartender, restaurant server, and in-room dining
attendant.
Delivered consistent, high-quality service in various settings,
adapting quickly to different service styles and guest expectations.
Developed strong knowledge of F&B standards in a 5-star
international hotel environment, laying a solid foundation for future
hospitality roles

Began hospitality career in a multi-functional front office role,
rotating through reception, telephone operator, and night audit
duties.
Gained solid foundational experience in guest service,
communication, and administrative procedures within a large-scale
resort setting.
Built strong attention to detail and adaptability by working across
shifts and handling diverse guest needs.

trong2810@gmail.com - 0917972880

nguyenngochuy030185@gmail.com - 090-640-7556