
Nguyễn Trần Minh Trí
Operation Manager (OM)
Results-driven Operations Manager with 7+ years of progressive experience in luxury
hospitality operations. Proven expertise in multi-department coordination, process
optimization, and revenue enhancement across complex resort environments. Successfully
managed operations for properties ranging from 44-villa boutique resorts (Amanoi) to 762
room integrated destinations (Centara), consistently delivering operational excellence while
driving 154% F&B revenue growth and achieving guest satisfaction scores >85%. Skilled in
budget management, team development, and implementing technology solutions to streamline
operations.
Thông tin cá nhân
Họ và tên
Nguyễn Trần Minh Trí
Giới tính
Nam
Ngày sinh
31/12/1993
Địa chỉ
234/34/56 Pham Phu Thu, Ward 4, District 1, Ho Chi Minh city, Vietnam
Cập nhật
24/05/2025
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 5 đến 10 năm
Vị trí
Tổng giám đốc/ Giám đốc
Mức lương mong muốn
Thỏa thuận
Nơi mong muốn làm việc
Tiếng Anh (Giỏi)
Ngoại ngữ
Tiếng Anh (Giỏi)
Công việc mong muốn
Mong muốn về công việc
Kỹ năng
-
Leadership and Team Management 100%
-
Business Management 80%
-
Technology Implementation & Systems Integration 80%
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Guest Experience Management 80%
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Staff Training and Development 80%
-
Quality Assurance & KPI Management 80%
Học vấn - Chuyên môn
Robert Gordon University, United Kingdom
Bachelor of Arts in Hotel and Hospitality Management - Đại học - 2014 - 2018
Kinh nghiệm làm việc
Clubhouse Manager tại VINPEARL GOLF PHU QUOC
Phú Quốc - 4/2024 - 5/2025
- Coordinated integrated operations across Front Office, F&B, Kitchen, Locker, and Public Areas, ensuring seamless cross-departmental service delivery.
- Supervised operational logistics for golf tournaments and VIP events, managing resource allocation and process coordination.
- Oversaw asset management and facility maintenance operations to optimize efficiency and cost-effectiveness.
- Developed and managed OPEX and CAPEX operational budgets, securing 85% of
approved budget allocation for 2025.
*Key Achievements:
- Reorganized operational workflows for restaurant and kitchen systems, increasing service capacity by 40%, which directly contributed to a 154% growth in F&B revenue during peak season.
- Consistently exceeded operational F&B revenue KPIs for five consecutive months, achieving up to 109% in Q1/2025.
- Served as corporate trainer for Professional Supervisor Program, enhancing operational leadership and service quality standards.
Assistance Front Office Manager tại Amanoi Resort (44 Villas & Residences, 50 ha)
Phan Rang - 5/2023 - 7/2023
Oversee the entire FO operation of 32 team members to maintain the brand standard.
• Daily control buggy movement (10 buggies) & guest pick-up and drop-off by the Resort
car (17 cars).
• Welcome and farewell all the guests.
• Daily communication with Resort's guests to check guest feedback and satisfaction.
• Handle guests' issues and requirements.
• Provide 24/7 support to the FO team operation.
• Maintain good communication and working relationship with all hotel departments.
Assistance Front Office Manager tại CENTARA MIRAGE RESORT MUI NE (762 room & 425 villas, 44 ha)
Phan Thiết - 2/2022 - 5/2023
I and FOM came here at the same time after the Resort's grand opening for nearly 2
months. In this stage of unblocking 100% occupancy, I and FOM were responsible to
recruit, build, run, and connect the whole FO Department to maintain the brand standard.
Working closely with Housekeeping in room control & arrangement, and Finance
Department in guest payment & balance. Key person to resolve guest's problems,
supporting GRO/Butler team in taking care of VIPs and reviewing guest feedback posted
online.
Key Achievements:
• Build and oversee the entire Front Office operation from 25 to 210 team members to
run the operation of 300 guests to more than 1500 guests daily.
• Successfully promoted 10 FO team members to the upper level within 10 months.
• Increase the number of buggies from 12 to 58 to manage and control the guest
movement & experience in a 44 ha Resort.
• Accomplished strengthening hotel operations by applying technologies (SARA,
Zalo/Messenger, and Handigo app)
• Successfully applied Queue room, Spare room, and Room Controller to well manage
the big number of back-to-back room arrival in high season.
• Maintain the monthly average guest feedback of 50 on Tripadvisor and 100 on Google
Review from July 2022.
• Increased the ranking from Tripadvisor from 12th on July 2022 to 2nd on February
2023.
• Managed the whole FO operation to run the Resort's highest number of guests in 2023
on Tet holiday and the April 30 & May 1 holiday of 2100 ~ 2300 guests.
Front Office Manager tại CAO Hotel Vũng Tàu (now known as Vias Hotel) (152 rooms, 17 floors)
Vũng Tàu - 6/2020 - 6/2021
I received the responsibility from the hotel's new owner to build and run the whole new
Front Office Department from nothing left when they bought the hotel during the covid-19
pandemic. During my time at CAO Hotel, I recruited, trained, and led the whole FO team
and resolved their difficulties and conflicts. Daily operation and Financial reporting. Point
person for corporate client relations and reviewing guest feedback posted online. Be in
charge as MOD during the absence of General Manager.
Key Achievements:
• Build and set up the entire new FO team of 12 staff while the hotel still running
• Be in charge as MOD for meeting the guests, solving guest problems, and making
decisions in hotel operations during the absence of cluster GM
• Accomplished SOPs and guest journey for FOH in covid-19 pandemic
• Maintain hotel ranking in the top 6 hotels in Vung Tau on Tripadvisor due to the low
budget during the pandemic time
Reason for leaving: The hotel closes until February 2022 due to covid-19 pandemic and
significant renovation
Assistance Front Office Manager tại Amena Residences & Suites managed by Melia Hotels International (165 rooms & suites)
Ho Chi Minh City, Vietnam - 1/2020 - 4/2020
Reason for leaving: Permanent closure due to covid-19 pandemic
Duty Manager tại Vinpearl Hotel & Resorts - Tập Đoàn VinGroup
Nha Trang, Phú Quốc, Hà Tĩnh - 5/2018 - 1/2020
1/ Member of Vinpearl Manager Source Project
- Asst. GM at Vinpearl Resort Nha Trang, Nha Trang city (2 months)
- Recreation Manager at Vinpearl Resort & Golf Phu Quoc, Phu Quoc island (4 months)
2/ Front Office Supervisor (11/2018 - 04/2019) at Vinpearl Resort & Spa Phu Quoc, Phu Quoc island (636 rooms & 44 villas)
3/ Duty Manager (04/2019 - 01/2020) at Vinpearl Hotel Ha Tinh, Ha Tinh city (311 rooms & 37 floors)
Receptionist tại Hotel Novotel Zurich Airport Messe
Zürich, Switzerland - 8/2017 - 2/2018
F&B Service tại Hotel Astoria
Lucerne, Switzerland - 7/2016 - 12/2016
F&B Service tại Hotel Continental MGallery
Zürich, Switzerland - 5/2015 - 11/2015
Thông tin tham khảo
Ngô Mạnh Quang
Executive Assistant Manager - Centara Mirage Resort Mui Ne
eamcmv@chr.co.th - 0888871733
NGUYEN VAN THUAN
Front Office Manager - Centara Mirage Resort Mui Ne
fomcmv@chr.co.th - 0975.80.44.80