Nguyễn Trần Minh Trí

- Collaborated with General Manager (ExCom) to implement operational strategies across all customer facing departments, ensuring seamless cross-departmental coordination.
- Managed operational protocols for guest feedback systems and issue resolution processes, maintaining high service standards for VIP and VVIP guests.
- Consistently maintained operational Net Excellent Score (NES) above 85%, reflecting superior operational standards across all departments.

***Key Achievements:
- Led and trained Butler team to successfully manage VVIP requirements during high profile events including 8Wonder Music Festival and Countdown Gala.
- Established Resort Elite Team by identifying and developing guest-oriented staff from various departments

- Coordinated integrated operations across Front Office, F&B, Kitchen, Locker, and Public Areas, ensuring seamless cross-departmental service delivery.
- Supervised operational logistics for golf tournaments and VIP events, managing resource allocation and process coordination.
- Oversaw asset management and facility maintenance operations to optimize efficiency and cost-effectiveness.
- Developed and managed OPEX and CAPEX operational budgets, securing 85% of
approved budget allocation for 2025.

***Key Achievements:
- Reorganized operational workflows for restaurant and kitchen systems, increasing service capacity by 40%, which directly contributed to a 154% growth in F&B revenue during peak season.
- Consistently exceeded operational F&B revenue KPIs for five consecutive months, achieving up to 109% in Q1/2025.
- Served as corporate trainer for Professional Supervisor Program, enhancing operational leadership and service quality standards.

Managed luxury resort front office operations in ultra-high-end environment (44
villas, 50-hectare property

- Recruited and trained Front Office team from 25 to 210+ staff during post-opening phase of large-scale resort (762 rooms, 425 villas).
- Oversaw daily operations managing check-in/out processes for up to 1,500 guests daily, with peak volumes exceeding 2,100 guests during holidays.
- Coordinated with multiple departments to ensure seamless guest experience across 44-hectare resort property.

***Key Achievements:
- Elevated TripAdvisor ranking from #12 to #2 within eight months through guest satisfaction initiatives.
- Promoted 10 staff members into leadership roles through targeted training and empowerment programs.
- Implemented technology solutions (SARA, Handigo) and operational systems (Queue Room, Spare Room, Room Controller) to optimize high-season guest flow.
- Expanded buggy fleet operations and enhanced guest logistics across expansive resort grounds.

- Rebuilt the entire Front Office team after a complete staff turnover, recruiting and training 12 new members during the COVID-19 pandemic.
- Set up all Front Office operations and SOPs from scratch to ensure smooth daily
service.
- Acted as MOD in the absence of the General Manager.

***Key Achievements:
- Maintained the hotel’s position in the top six on TripAdvisor during the pandemic.
- Built a cohesive and resilient team under challenging conditions

Reason for leaving: Permanent closure due to covid-19 pandemic

1/ Member of Vinpearl Manager Source Project
- Asst. GM at Vinpearl Resort Nha Trang, Nha Trang city (2 months)
- Recreation Manager at Vinpearl Resort & Golf Phu Quoc, Phu Quoc island (4 months)

2/ Front Office Supervisor (11/2018 - 04/2019) at Vinpearl Resort & Spa Phu Quoc, Phu Quoc island (636 rooms & 44 villas)

3/ Duty Manager (04/2019 - 01/2020) at Vinpearl Hotel Ha Tinh, Ha Tinh city (311 rooms & 37 floors)

v.GM-VPGPQ@vinpearl.com - 0919 769 196

v.DOO-VPDSWWPQ@vinpearl.com - 092 390 68 68

v.GM-VPGL@vinpearl.com - 0966 88 22 99