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Nguyễn Trần Minh Trí

Nguyễn Trần Minh Trí

Operation Manager (OM)

Results-driven Operations Manager with 7+ years of progressive experience in luxury
hospitality operations. Proven expertise in multi-department coordination, process
optimization, and revenue enhancement across complex resort environments. Successfully
managed operations for properties ranging from 44-villa boutique resorts (Amanoi) to 762
room integrated destinations (Centara), consistently delivering operational excellence while
driving 154% F&B revenue growth and achieving guest satisfaction scores >85%. Skilled in
budget management, team development, and implementing technology solutions to streamline
operations.

Thông tin cá nhân

Họ và tên

Nguyễn Trần Minh Trí

Giới tính

Nam

Ngày sinh

31/12/1993

Địa chỉ

234/34/56 Pham Phu Thu, Ward 4, District 1, Ho Chi Minh city, Vietnam

Cập nhật

24/05/2025

Trang cá nhân

Thông tin cơ bản

Kinh nghiệm làm việc

Từ 5 đến 10 năm

Vị trí

Tổng giám đốc/ Giám đốc

Mức lương mong muốn

Thỏa thuận

Nơi mong muốn làm việc

Tiếng Anh (Giỏi)

Ngoại ngữ

Tiếng Anh (Giỏi)

Công việc mong muốn

Mong muốn về công việc

Kỹ năng

  • 100% Kỹ năng
    Leadership and Team Management 100%
  • 80% Kỹ năng
    Business Management 80%
  • 80% Kỹ năng
    Technology Implementation & Systems Integration 80%
  • 80% Kỹ năng
    Guest Experience Management 80%
  • 80% Kỹ năng
    Staff Training and Development 80%
  • 80% Kỹ năng
    Quality Assurance & KPI Management 80%

Học vấn - Chuyên môn

Robert Gordon University, United Kingdom

Bachelor of Arts in Hotel and Hospitality Management - Đại học - 2014 - 2018

Kinh nghiệm làm việc

Clubhouse Manager tại VINPEARL GOLF PHU QUOC

Phú Quốc - 4/2024 - 5/2025

- Coordinated integrated operations across Front Office, F&B, Kitchen, Locker, and Public Areas, ensuring seamless cross-departmental service delivery.
- Supervised operational logistics for golf tournaments and VIP events, managing resource allocation and process coordination.
- Oversaw asset management and facility maintenance operations to optimize efficiency and cost-effectiveness.
- Developed and managed OPEX and CAPEX operational budgets, securing 85% of
approved budget allocation for 2025.

*Key Achievements:
- Reorganized operational workflows for restaurant and kitchen systems, increasing service capacity by 40%, which directly contributed to a 154% growth in F&B revenue during peak season.
- Consistently exceeded operational F&B revenue KPIs for five consecutive months, achieving up to 109% in Q1/2025.
- Served as corporate trainer for Professional Supervisor Program, enhancing operational leadership and service quality standards.

Assistance Front Office Manager tại Amanoi Resort (44 Villas & Residences, 50 ha)

Phan Rang - 5/2023 - 7/2023

Oversee the entire FO operation of 32 team members to maintain the brand standard.
• Daily control buggy movement (10 buggies) & guest pick-up and drop-off by the Resort
car (17 cars).
• Welcome and farewell all the guests.
• Daily communication with Resort's guests to check guest feedback and satisfaction.
• Handle guests' issues and requirements.
• Provide 24/7 support to the FO team operation.
• Maintain good communication and working relationship with all hotel departments.

Assistance Front Office Manager tại CENTARA MIRAGE RESORT MUI NE (762 room & 425 villas, 44 ha)

Phan Thiết - 2/2022 - 5/2023

I and FOM came here at the same time after the Resort's grand opening for nearly 2
months. In this stage of unblocking 100% occupancy, I and FOM were responsible to
recruit, build, run, and connect the whole FO Department to maintain the brand standard.
Working closely with Housekeeping in room control & arrangement, and Finance
Department in guest payment & balance. Key person to resolve guest's problems,
supporting GRO/Butler team in taking care of VIPs and reviewing guest feedback posted
online.

Key Achievements:

• Build and oversee the entire Front Office operation from 25 to 210 team members to
run the operation of 300 guests to more than 1500 guests daily.
• Successfully promoted 10 FO team members to the upper level within 10 months.
• Increase the number of buggies from 12 to 58 to manage and control the guest
movement & experience in a 44 ha Resort.
• Accomplished strengthening hotel operations by applying technologies (SARA,
Zalo/Messenger, and Handigo app)
• Successfully applied Queue room, Spare room, and Room Controller to well manage
the big number of back-to-back room arrival in high season.
• Maintain the monthly average guest feedback of 50 on Tripadvisor and 100 on Google
Review from July 2022.
• Increased the ranking from Tripadvisor from 12th on July 2022 to 2nd on February
2023.
• Managed the whole FO operation to run the Resort's highest number of guests in 2023
on Tet holiday and the April 30 & May 1 holiday of 2100 ~ 2300 guests.

Front Office Manager tại CAO Hotel Vũng Tàu (now known as Vias Hotel) (152 rooms, 17 floors)

Vũng Tàu - 6/2020 - 6/2021

I received the responsibility from the hotel's new owner to build and run the whole new
Front Office Department from nothing left when they bought the hotel during the covid-19
pandemic. During my time at CAO Hotel, I recruited, trained, and led the whole FO team
and resolved their difficulties and conflicts. Daily operation and Financial reporting. Point
person for corporate client relations and reviewing guest feedback posted online. Be in
charge as MOD during the absence of General Manager.

Key Achievements:

• Build and set up the entire new FO team of 12 staff while the hotel still running
• Be in charge as MOD for meeting the guests, solving guest problems, and making
decisions in hotel operations during the absence of cluster GM
• Accomplished SOPs and guest journey for FOH in covid-19 pandemic
• Maintain hotel ranking in the top 6 hotels in Vung Tau on Tripadvisor due to the low
budget during the pandemic time
Reason for leaving: The hotel closes until February 2022 due to covid-19 pandemic and
significant renovation

Assistance Front Office Manager tại Amena Residences & Suites managed by Melia Hotels International (165 rooms & suites)

Ho Chi Minh City, Vietnam - 1/2020 - 4/2020

Reason for leaving: Permanent closure due to covid-19 pandemic

Duty Manager tại Vinpearl Hotel & Resorts - Tập Đoàn VinGroup

Nha Trang, Phú Quốc, Hà Tĩnh - 5/2018 - 1/2020

1/ Member of Vinpearl Manager Source Project
- Asst. GM at Vinpearl Resort Nha Trang, Nha Trang city (2 months)
- Recreation Manager at Vinpearl Resort & Golf Phu Quoc, Phu Quoc island (4 months)

2/ Front Office Supervisor (11/2018 - 04/2019) at Vinpearl Resort & Spa Phu Quoc, Phu Quoc island (636 rooms & 44 villas)

3/ Duty Manager (04/2019 - 01/2020) at Vinpearl Hotel Ha Tinh, Ha Tinh city (311 rooms & 37 floors)

Receptionist tại Hotel Novotel Zurich Airport Messe

Zürich, Switzerland - 8/2017 - 2/2018

F&B Service tại Hotel Astoria

Lucerne, Switzerland - 7/2016 - 12/2016

F&B Service tại Hotel Continental MGallery

Zürich, Switzerland - 5/2015 - 11/2015

Thông tin tham khảo

Ngô Mạnh Quang

Executive Assistant Manager - Centara Mirage Resort Mui Ne

eamcmv@chr.co.th - 0888871733

NGUYEN VAN THUAN

Front Office Manager - Centara Mirage Resort Mui Ne

fomcmv@chr.co.th - 0975.80.44.80

Hình ảnh

Thank You!