Lữ Quốc Hậu
FRONT OFFICE/ CUSTOMER SERVICE
Thông tin cá nhân
Họ và tên
Lữ Quốc Hậu
Giới tính
Nam
Ngày sinh
03/07/1995
Địa chỉ
Thành Phố Cà Mau
Cập nhật
17/02/2024
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 3 đến 5 năm
Vị trí
Trưởng bộ phận/ Trưởng phòng
Mức lương mong muốn
12 - 20 triệu
Nơi mong muốn làm việc
Tiếng Anh (Khá)
Ngoại ngữ
Tiếng Anh (Khá)
Công việc mong muốn
Mong muốn về công việc
Kỹ năng
-
Lắng nghe và xử lý tình huống 60%
-
Kỹ năng bán hàng, phục vụ khách hàng 80%
-
Kỹ năng giao tiếp ứng xử 80%
-
Teamwork 80%
-
Quản lý 60%
Học vấn - Chuyên môn
BINH DUONG UNIVERSITY
Business Administration - Đại học - 2013 - 2017
Kinh nghiệm làm việc
Senior Client Service - Flagship Office/ Support: 5-6 headcounts tại Sun Life Việt Nam
Hồ Chí Minh - 9/2020 - Hiện tại
- Warmly welcoming Customers and Insurance Agency directly or via phone and
email.
- Receiving and checking the new Insurance profile, collecting premium and making
advises to customer's questions for the best result.
- Providing operation services (receiving and handing over policy to customers and
agency...) with high quality services to customers.
- Support the agency administration to check and submit all documents related to
agency such as recruitment form, handover form,...
- Recieving and transferring information, requirements of customers to relevant
departments by registration form or email which processed productively and
professional.
- Cooperating with Operations team in Head Office to train and update new
procedures for the best quality
- Taking a recommendation or supporting other office via phone or email.
Receptionist tại Muong Thanh Luxury Ca Mau Hotel
Ca Mau - 8/2017 - 8/2018
- Greeting all guests in warm and friendly manner.
- Consulting hotel's services and roomrate with all of guest
- Making check-in and check-out procedures as standard of hotel.
- Be on ready to respond on telephone and email during working shift.
- Co-ordinating other colleagues to resolve guest's requires.
- To collect payment and print receipt, red invoice from guest's require.
Sale Account Manager tại Quoc Viet Seafood
Ca Mau - 8/2018 - 5/2019
- Sending sharp quotation to the customer via email or phone.
- Making the schedule of appointment for upper management with customers.
- To be a guide for visiting trips of customers at the factory as schedule.
- Working with upper management and internal department directly to resolve all of complaint from customers.
- Having the business trip along company's requirement.
Assistant Front Office Manager tại Phu Cuong Hotel Ca Mau
Cà Mau, Việt Nam - 5/2019 - 5/2020
- Supporting the staffs to resolve guest's problems during their stay and then.
- Operating the Front Office department and supporting staffs on working shift directly or indirectly via phone and email.
- Supervising and double check-in and check-out procedure at the desk.
- To be responsible for designing the working schedule for both of Receptionist and Bellman weekly.
- Double checking special requests of guest on Online Travel Agency for assigning the room available by staffs.
- Making the training plan and evaluating capacity for staffs monthly based on standard.
- Supporting upper management to resolve and propose solutions for urgent situations.