Vũ Hương Giang
Receptionist Supervisor, Reservation Officer
I have 6 years of experience in receptionist at 4stars hotel, luxury apartment in the Old Quarter and Westlake. I also previously assisted the department manager by taking on a temporary supervisory role during the manager's six-month absence.
With my open-mindedness and eagerness to learn, I would like to work in a more professional, friendly, and stable environment, and experience a front desk supervisory role to support the front desk manager and reservations department if the opportunity arises.
Thông tin cá nhân
Họ và tên
Vũ Hương Giang
Giới tính
Nữ
Ngày sinh
24/03/1999
Địa chỉ
Xuân Đỉnh, Tây Hồ, Hà Nội
Cập nhật
17/01/2026
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 3 đến 5 năm
Vị trí
Nhân viên
Mức lương mong muốn
8 - 12 triệu
Nơi mong muốn làm việc
Tiếng Anh (Giỏi)
Ngoại ngữ
Tiếng Anh (Giỏi)
Công việc mong muốn
Lĩnh vực
Khách sạn/ Khu căn hộ
Mong muốn về công việc
Looking for a long-term stable job.
A professional and friendly work environment with opportunities for career advancement.
Kỹ năng
-
Lắng nghe và xử lý tình huống 80%
-
Giao tiếp 100%
-
Teamwork 80%
-
Kỹ năng giao tiếp ứng xử 100%
-
Tin học văn phòng 100%
Học vấn - Chuyên môn
CitySmart Hotel Management
Hospitality Management - Cao đẳng - 2018 - 2019
BTEC level 4
Kinh nghiệm làm việc
Receptionist tại CÔNG TY TNHH Z MANAGEMENT
Hà Nội - 7/2021 - 2/2025
- Inform long-term guest check-in schedule to relevant departments, get electricity and water parameters, prepare room rental contract
- Check all customer information, hand over work to the previous shift.
- Check all booking status, cancel and book the right room type.
- Resolve guest complaints.
- Perform check-in and check-out procedures in the correct order
- Cash inventory, daily income.
- Relationships between parts.
- Answer incoming phone calls.
- Keep the front desk clean
Receptionist tại Zephyr Hotel
Hà Nội - 11/2020 - 3/2021
Check all customer information, hand over the work with the previous shift.
Check the entire reservation status, cancellation and room reservation to the right room type.
Solve guest complaints.
Perform check in procedure, check out in the correct order.
Make daily accounting reports.
Inventory of money, daily income.
Relationship between parts.
Answer incoming phone.
Keep the front desk clean.
Receptionist tại MK Premier Boutique Hotel
Hanoi - 1/2019 - 6/2020
Check all customer information, hand over the work with the previous shift.
Check the entire reservation status, cancellation and room reservation to the right room type.
Solve guest complaints.
Perform check in procedure, check out in the correct order.
Make daily accounting reports.
Inventory of money, daily income.
Relationship between parts.
Answer incoming phone.
Keep the front desk clean.
