Reservation Agent cum Admin tại Lègacy - A Fusion Original Ha Noi

5/2026 → Hiện tại

Hà Nội

Department Admin: • Monitor, input data, store booking records, manage customer booking les and internal documents to ensure accuracy and condentiality. • Support creating work schedules, track employee leave days on the Smile HR management system. • Report monthly work shifts to the HR Department Head. Training: • Submit regular monthly training reports for the department as required by the Administration: • A communication bridge between the booking department and the HR, Accounting, and Purchasing departments, etc., to optimize work operations and support colleagues. • Shopping for and inventorying oce supplies.

Receptionist Admin & Trainning tại CÔNG TY TNHH Z MANAGEMENT

7/2021 → 5/2025 (3 năm 10 tháng)

Hà Nội

Recruitment – Training: • Guide and introduce to ensure new employees clearly understand the company's policies and rules. • Guide and train new employees on operations and the management system of the reception for 50-100 clients. • Report training results to the Department Head. Administration: • Drafting documents, providing Service Contracts • Document storage: Customer service contracts Collecting resident information • Asset and oce supplies management: Purchasing, distributing assets/oce supplies. • Compiling periodic quarterly customer statistics reports. • Assisting with shift assignments in the department • Performing other assigned tasks. Receptionist: • With experience interacting with many customers, it helps improve skills in conflict resolution, emotional management, and resolving 100% of customer issues. • Introducing and consulting customers about apartments, promotional information, and long-term stay oers. Maintaining an occupancy rate above 90%.

Receptionist tại Zephyr Hotel

11/2020 → 3/2021 (3 tháng)

Hà Nội

• Trained in emotional regulation and urgent crisis management. • Directly trained new employees. • Managed and secured reservation paperwork, data, and guest profiles. • Introduced and upsold rooms: privileges, offers, and promotions. • Monitored, nurtured current guests, and developed prospective clients. • Maintained a hotel occupancy rate above 80%.

Receptionist tại MK Premier Boutique Hotel

1/2019 → 6/2020 (1 năm 5 tháng)

Hanoi

• Trained in emotional regulation and urgent crisis management. • Directly trained new employees. • Managed and secured reservation paperwork, data, and guest profiles. • Introduced and upsold rooms: privileges, offers, and promotions. • Monitored, nurtured current guests, and developed prospective clients. • Maintained a hotel occupancy rate above 80%.

Employee of the Year

12/2023

Employee of the Year (Front Office Department)

Become a Offical employee one month ahead of schedule.

2/2019

Become a offical employee one month ahead of schedule.

Executive Committee Member of Phan Dinh Phung High School Youth Union.

5/2017

In charge of the Emulation & Discipline movement for the entire school (scale of approx. 2,000 students).

TOEIC

7/2021

Get 800 points of TOEIC test