Võ Thị Ngọc Ny

Versatile hospitality professional with 8+ years of experience across
service, operations, culinary, HR, sales & marketing, and event planning.
Known for leading with heart, driving team performance, and delivering
exceptional guest experiences in fast-paced, high-pressure
environments. I bring energy, creativity, and a service-rst mindset to
every challenge.

GREEN BAY PHU QUOC RESORT & SPA
May 2026- Present
• Led L&D initiatives for 250+ employees, designing and delivering
programs including Orientation, 5-Star Service, Sustainability, Job
Skills Coach, Communication Skills, and Workplace English, achieving
4.9/5 training satisfaction.
• Conducted TNA, developed training materials/SOPs, and managed
the Learning Master File.
• Coordinated onboarding, Performance Reviews, and talent
development with department leaders.
• Drove employee engagement through surveys, monthly activities, and
internal communications (Green Bay News).
• Improved service excellence initiatives, increasing RPS from 95% to
99% within 3 months.
• Co-managed employee welfare services including accommodation,
lockers, and canteen operations.

QASR AL SARAB BY ANANTARA - ABU DHABI, UAE
Guest Relations Assistant Manager | 2025–2026
• Led the Hostess team and front-of-house operations across 7 dining
outlets.
• Elevated guest experience through reservation management, guest
engagement, and strategic upselling.
• Ensured compliance with LQA standards and operational SOPs.
• Oversaw Culinary & F&B administrative operations.
Culinary Coordinator | 2024–2025
• Supported the leadership of a 102-member Culinary & Stewarding
team, contributing to the department's high performance.
• Managed workforce planning and payroll administration through
Paytrax for 102 employees.
• Collaborated with chefs on menu development and performance
analysis to improve productivity and cost e ciency.
• Coordinated recruitment for 100+ candidates, including CV screening
Signi cant Contribution in
and interview scheduling

- Managing IT issues related to websites, gg maps/ images,... in Global Markets
- Managing Event Activation in Global markets
- Managing Store Operations: facilities and set up
- Coordinator for all issues related to Sales Operations - In charge of Operations Reports in global markets

Promoted 3 times within 3 years:
Sales Operations Manager – Vietnam (1 year)
Branch Manager cum Assistant to VP of Sales & Marketing (1 year)
Assistant to VP of Sales & Marketing (1 year)
• Managed 200+ sales and event sta across HN & HCM, ensuring
discipline, compliance, and business performance.
• Supported BOD in resolving client issues, developing sales policies,
and managing sales operations and inventory.
• Planned monthly sales campaigns, KPI tracking, and performance
reports to drive revenue growth.
• Led recruitment, team development, and internal motivation activities
to strengthen sales performance.
• Provided strategic and operational support to Sales teams to achieve
company targets

Promotion Within 1 Year:
HR Supervisor (8 months)
(1 year) 2019- 2020
Recruitment O cer cum Employee Relations & Trainer (4 months)
• Interviewed more than 2000 candidates, recruited more than 800
employees
• Doing Recruitment Process for all Employees
• Planning all Employee Events: Sta Party, Care Day, Woman Day,
Monthly Birthday,...
• Organizing Internal Campaigns: Management Teambuilding, Care
Month, Christmas Hearts, Cleaning Day, Workshops,etc.
• Being Trainer for Hospitality 1, 2 , 3, Orientation, Vietnamese
Class(for Expats).

HUE MARATHON 2019
(2 years) 2017- 2019
• Recruiting & managing more than 200 collaborators
• Event Manager for a sport event more than 1000 participators
• Training skills and process to organize Events
• Purchasing for logistics
IZI ENGLISH COMMUNITY IN HUE - NPO
• Logistics Leader for big events with nearly 5000 people, 50 weekly
events
• Doing research for Projects of Community

Glavarra@anantara.com

amirogold@gmail.com