Learning & Development Manager tại Green Bay Phu Quoc Resort & Spa

5/2026 → Hiện tại

Phu Quoc, Vietnam

GREEN BAY PHU QUOC RESORT & SPA May 2026- Present • Led L&D initiatives for 250+ employees, designing and delivering programs including Orientation, 5-Star Service, Sustainability, Job Skills Coach, Communication Skills, and Workplace English, achieving 4.9/5 training satisfaction. • Conducted TNA, developed training materials/SOPs, and managed the Learning Master File. • Coordinated onboarding, Performance Reviews, and talent development with department leaders. • Drove employee engagement through surveys, monthly activities, and internal communications (Green Bay News). • Improved service excellence initiatives, increasing RPS from 95% to 99% within 3 months. • Co-managed employee welfare services including accommodation, lockers, and canteen operations.

Guest Relations Assistant Manager tại Qasr Al Sarab by Anantara

7/2024 → 5/2026 (1 năm 10 tháng)

Abu Dhabi, UAE

QASR AL SARAB BY ANANTARA - ABU DHABI, UAE Guest Relations Assistant Manager | 2025–2026 • Led the Hostess team and front-of-house operations across 7 dining outlets. • Elevated guest experience through reservation management, guest engagement, and strategic upselling. • Ensured compliance with LQA standards and operational SOPs. • Oversaw Culinary & F&B administrative operations. Culinary Coordinator | 2024–2025 • Supported the leadership of a 102-member Culinary & Stewarding team, contributing to the department's high performance. • Managed workforce planning and payroll administration through Paytrax for 102 employees. • Collaborated with chefs on menu development and performance analysis to improve productivity and cost e ciency. • Coordinated recruitment for 100+ candidates, including CV screening Signi cant Contribution in and interview scheduling

Assistant to Global Operations Director tại VINFAST GLOBAL

6/2023 → 10/2023 (3 tháng)

Viet Nam

- Managing IT issues related to websites, gg maps/ images,... in Global Markets - Managing Event Activation in Global markets - Managing Store Operations: facilities and set up - Coordinator for all issues related to Sales Operations - In charge of Operations Reports in global markets

Sales Operation Manager/ Branch Manager tại Paradise Bay Resort Co. Ltd (ALMA)

7/2020 → 4/2023 (2 năm 9 tháng)

Khanh Hoa, Vietnam

Promoted 3 times within 3 years: Sales Operations Manager – Vietnam (1 year) Branch Manager cum Assistant to VP of Sales & Marketing (1 year) Assistant to VP of Sales & Marketing (1 year) • Managed 200+ sales and event sta across HN & HCM, ensuring discipline, compliance, and business performance. • Supported BOD in resolving client issues, developing sales policies, and managing sales operations and inventory. • Planned monthly sales campaigns, KPI tracking, and performance reports to drive revenue growth. • Led recruitment, team development, and internal motivation activities to strengthen sales performance. • Provided strategic and operational support to Sales teams to achieve company targets

HR Supervisor tại Alma Resort

8/2019 → 5/2020 (8 tháng)

Khanh Hoa, Vietnam

Promotion Within 1 Year: HR Supervisor (8 months) (1 year) 2019- 2020 Recruitment O cer cum Employee Relations & Trainer (4 months) • Interviewed more than 2000 candidates, recruited more than 800 employees • Doing Recruitment Process for all Employees • Planning all Employee Events: Sta Party, Care Day, Woman Day, Monthly Birthday,... • Organizing Internal Campaigns: Management Teambuilding, Care Month, Christmas Hearts, Cleaning Day, Workshops,etc. • Being Trainer for Hospitality 1, 2 , 3, Orientation, Vietnamese Class(for Expats).

Project Manager tại Hue Marathon

2/2017 → 7/2019 (2 năm 4 tháng)

Huế

HUE MARATHON 2019 (2 years) 2017- 2019 • Recruiting & managing more than 200 collaborators • Event Manager for a sport event more than 1000 participators • Training skills and process to organize Events • Purchasing for logistics IZI ENGLISH COMMUNITY IN HUE - NPO • Logistics Leader for big events with nearly 5000 people, 50 weekly events • Doing research for Projects of Community

Best Manager with Significant Contribution in 2022

2/2023

Best Manager with Significant Contribution in 2022

Pino Lavarra - EAM F&B Service & Culinary

Qasr Al Sarab by Anantara

Glavarra@anantara.com

Amir Ohayon - Former Chief Sales Officer

Paradise Bay Resort Co. Ltd (ALMA)

amirogold@gmail.com